Program Manager, AI Adoption Service

ECI•Stamford, CT

3d•$150,000 - $160,000•Hybrid

About The Position

The Program Manager (AI Adoption Service) is a client-facing delivery lead responsible for translating strategy into execution across AI adoption engagements. The role combines cross-workstream coordination and stakeholder alignment with hands-on ownership of day-to-day project execution. The Program Manager serves as the operational backbone of engagements, owning scope, schedule, RAID, stakeholder communications, decision tracking, and delivery coordination across multiple workstreams while ensuring readiness, enablement, governance, and adoption activities align with client objectives, contractual deliverables, and measurable business outcomes. The role also supports adoption measurement, readiness and remediation tracking, continuous improvement of delivery methods, and identification of renewal, expansion, and adjacent-service opportunities. Work is hybrid or remote, with occasional travel to client sites for workshops, executive briefings, and key program milestones.

Requirements

At least 5 years of experience as a client-facing Project Manager, Program Manager, or delivery lead managing technology initiatives in consulting, professional services, or managed services environments.
Demonstrated success owning day-to-day project execution, including scope, schedule, communications, RAID, dependency management, and deliverables tracking, and budget oversight against SOW-defined commitments where applicable.
Strong experience acting as the operational point person across internal teams and client stakeholders, driving alignment, decisions, follow-through, and accountability in complex environments.
Working knowledge of Microsoft 365 platforms, including Teams, SharePoint, OneDrive, and Exchange, and familiarity with Microsoft 365 Copilot concepts, rollout considerations, and adoption challenges.
Comfort partnering with security, compliance, governance, and technical stakeholders while managing delivery risk in regulated or risk-sensitive environments.
Strong written and verbal communication skills, including the ability to turn detailed project status into executive summaries, steering updates, client communications, and team action plans.
Proficiency with project management tools such as Microsoft Project, Planner, Teams, Excel, and related collaboration and reporting tools, with disciplined project hygiene across meeting notes, action logs, decision logs, and status reporting.
Ability to manage ambiguity, adapt to evolving client priorities, and maintain delivery momentum while balancing structure with flexibility.

Nice To Haves

Experience delivering adoption and change management programs, including champions networks, role-based training, communications plans, office hours, and end-user support models.
Experience with Microsoft Purview, DLP, information protection, retention, or related governance and compliance toolsets that influence AI readiness and deployment decisions.
Exposure to AI enablement initiatives such as Microsoft 365 Copilot, Copilot Studio, automation, agents, prompt libraries, and value realization frameworks.
Experience building or operationalizing KPI dashboards, adoption scorecards, or executive reporting for technology transformation programs.
PMP, PgMP, Prosci, or equivalent certification, or demonstrably equivalent experience leading structured enterprise delivery programs.
Experience in financial services, asset management, private equity, hedge funds, or other highly regulated industries.

Responsibilities

Build, maintain, and actively manage integrated project plans across workstreams, milestones, dependencies, owners, and critical path items; address slippage, sequencing issues, and resource conflicts.
Own day-to-day project execution by driving weekly priorities, coordinating deliverables, following up on open actions, and maintaining progress between status meetings.
Serve as the day-to-day client execution lead; facilitate working sessions, steering meetings, and status reviews, and align IT, security, compliance, business stakeholders, and executive sponsors.
Coordinate delivery across internal subject matter experts and client resources in adoption and change management, technical architecture, security and compliance, data readiness, Copilot Studio and agents, and end-user enablement.
Own the delivery calendar for workshops, training, communications, assessments, and reporting; establish ownership, review cycles, due dates, dependencies, and acceptance criteria for outputs.
Produce weekly status updates and executive-ready readouts covering progress, milestone health, accomplishments, risks and issues, upcoming decisions, and remediation plans.
Maintain RAID logs, action and decision registers, and escalation paths; manage change requests and scope adjustments in alignment with the SOW, timeline, dependencies, and commercial impact.
Keep internal and client team members aligned on priorities, decisions, deadlines, and next steps; ensure owners and timelines are clear and follow actions through to completion.
Partner with stakeholders to define adoption success measures, establish baselines, and track KPIs such as usage, training participation, scenario adoption, stakeholder satisfaction, and business value indicators.
Monitor readiness findings and remediation actions related to governance, security, technical prerequisites, and organizational change; surface and help resolve adoption blockers.
Capture lessons learned, improve templates and playbooks, and help standardize repeatable delivery methods for a scalable AI adoption services model.
Identify renewal, expansion, and adjacent-service opportunities and coordinate operational inputs for proposals, change orders, and updated SOWs.