AI Adoption & Governance Manager
About The Position
Hazen is seeking an AI Adoption & Governance Manager to lead the day-to-day support, adoption and governance of the firm’s AI tools. The role covers enterprise assistants such as Copilot and Claude, AI features in engineering and design software, and internal automations. It serves as a link between IT, project teams and leadership so employees can use AI tools productively, safely and within firm policy. Reporting directly to the Director of Information Technology, this position partners closely with senior IT team members and Design Technology to build on existing workflows and system requirements. The manager will establish and evolve the support, training and governance model as AI tools and business needs change. Within the first year, the goal is for staff across offices and practice groups to use approved AI tools confidently, productively and safely. The role is hybrid, with in-person work three days in the office. Occasional travel may be required. Hazen is an employee-owned engineering firm focused on water, wastewater and stormwater infrastructure, with over 2,000 employees in more than 70 offices.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering or a related field, or equivalent experience.
- 7+ years in IT support, systems administration or digital enablement, including 3+ years leading people or programs.
- A record of driving technology adoption or organizational change.
- Hands-on administration of enterprise AI platforms such as Copilot, Claude or similar, and M365 tools including Entra ID, Purview and SharePoint/Teams.
- Working knowledge of LLM concepts, prompt design, data privacy and AI risk frameworks such as NIST AI RMF.
- Strong training and communication skills, including the ability to explain technical limitations to non-technical staff.
- Ability to thrive in a fast-changing environment, respond and adapt, and reprioritize quickly as needs shift.
- Ability to work well in a team environment, prioritize and execute tasks, and learn and develop skills relevant to the role.
Nice To Haves
- AEC or engineering industry experience.
- ITIL certification.
- Scripting or low-code skills, such as Power Automate or Python.
Responsibilities
- Own the support model for enterprise AI tools, including intake, triage, escalation paths, knowledge base and service levels, in coordination with the Helpdesk Manager.
- Administer AI platforms, including licensing, user provisioning, connectors and integrations, usage monitoring and cost tracking.
- Approve AI tools, pilots, integrations and configuration changes within firm policy, escalating to the Director of Information Technology when risk, cost or a policy exception requires it.
- Run AI adoption and training, including onboarding sessions, prompt libraries, office hours and a champions network across offices and practice groups.
- Partner with Design Technology on AI in engineering workflows, including BIM/CAD, GIS, modeling and document production, and evaluate new tools.
- Monitor new AI tools and features, assess their impact and opportunities, and adapt support models and guidance as technology evolves.
- Administer and uphold AI governance with the Director of Information Technology, including acceptable-use policy, data classification, vendor security reviews and records retention for AI outputs.
- Collect business use cases, prioritize them, and pilot automations or agents that provide practical value to project teams and the business.
- Report to IT leadership on AI tool usage, outcomes, risks and opportunities.
- Supervise or mentor AI support analysts and coordinate with external vendors.
- Travel occasionally as required.
Benefits
- Comprehensive medical, dental, vision and prescription health plans.
- Pre-tax flexible spending plans for medical, dependent care and transportation.
- Short- and long-term disability insurance.
- Employer-paid life insurance.
- Paid holidays, floating holidays and paid time off.
- Employer-contributed 401(k) plan and additional financial planning support.
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships.
- Flexible hybrid work schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
