Program Manager (Automotive OEM)

Affinitiv

8h•Hybrid

About The Position

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business. Reporting to a Program Director on the OEM Program Team, Affinitiv seeks a self-motivated, highly organized, results-focused, and detail-oriented Program Manager who is proactive and passionate about the Company’s products and clients. To succeed in this position, candidates should have exceptional communication and problem-solving skills and be resourceful, analytical, and adaptable with the ability to build rapport with all team members. The Program Manager is responsible for implementing the strategy set by the Account Management team and owns overall success for the assigned OEM initiatives.

Requirements

4-year college degree or commensurate experience
3+ years external client management skills required
Experience assisting sales teams
Understanding and experience with standard SDLC processes and methodologies
Exceptional critical reasoning skills
Moderate or better skills in Excel
Excellent written and verbal communication skills
Experience analyzing business requirements
Experience writing functional requirements
Ability to work both independently and in a team environment
Ability to communicate effectively with technical and non-technical audiences
Must be comfortable presenting to clients and executive leadership teams

Nice To Haves

Track record of building strong, trusted client relationships preferred
Experience managing SaaS client relationships preferred
Experience with Jira a plus
Experience in the automotive industry a plus
Experience providing software consulting services a plus

Responsibilities

Coordinate engineering and operations efforts: Manage feature requests and write business requirements, Prioritize engineering tasks with internal and OEM stakeholders, Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates
Coordinate national product and major feature launches: Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria, Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps, Plan rollout with Account Team and delivery departments and set up feedback loop
Responsible for providing internal and OEM reporting: Account success metrics, Internal executive-level reports on program success metrics, Monthly and/or ad hoc reports to OEM as needed
Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team
Coordinate client executive business reviews (EBRs) in partnership with Account Management Team
Partner with delivery departments and Account Management Team to document and maintain, as needed, the following: Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives), Online training materials for dealers, field representatives, and OEM personnel, OEM integrations (e.g. file feeds and APIs), Program-specific feature/reporting logic and other program-specific considerations
Meeting and schedule management: Schedule internal meetings as well as draft, store, and disseminate notes, Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes, Maintain monthly meeting calendar in partnership with other team members and the Account Management Team, Lead weekly internal cross-department status calls
Contribute to and uphold quality standards at Affinitiv
Complete program review for OEM-specific features to confirm functionality against business requirements where possible
Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company
Escalation support for OEM: Handle support escalations from OEM and field reps