Program Manager (Custodial Operations - AM Shift)

Chimes•Fort George G Meade, MD

3d•Onsite

About The Position

The Program Manager (Custodial Operations - AM Shift) is responsible for overseeing the day-to-day operations of assigned contracts, ensuring compliance with agency policies, contract specifications, and maintaining a high level of quality in custodial services. This role involves managing staff, overseeing work performance, implementing quality control and safety programs, managing budgets, and acting as a liaison with government facility staff and other stakeholders. The position requires a strong focus on operational efficiency, staff development, and adherence to all building and security requirements.

Requirements

Active Top Secret/SCI (With Polygraph) security clearance.
Valid driver’s license from state of residence and ability to drive.
Driver's license must have been valid for at least 3 years.
If driving a 15 passenger van, must be at least 25 years old.
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures.
Successful completion and approval of Top Secret/SCI with Poly is required.
US Citizenship required.
High School diploma or equivalent.
Five (5) years’ experience in managing a workforce providing services on a contract of similar scope and size.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
Ability to stand or walk for long periods of time.
Ability to go up and down stairs.
Ability to reach above the head, bend, kneel, stoop, and crawl.
Ability to lift, carry, and push up to 50 lbs. as needed.
Ability to work in dusty spaces or adverse weather conditions.
Ability to see details on the floor, above the head, or on surfaces.
Ability to work independently and collaboratively with others.
Ability to maintain confidentiality.
Ability to work in a constant state of alertness and with safety always in mind.
Ability to communicate effectively with employees and government staff.
Ability to supervise and develop others.
Ability to make decisions and solve problems.
Ability to plan, implement, organize, and prioritize.
Ability to be flexible and dedicated to quality and customer service.
Ability to manage multiple tasks effectively.
Ability to react immediately to emergency situations.
Ability to analyze data and recommend corrective action.
Ability to read, write, and speak (communicate and relate information) English.
Ability to use technology for completion of specified job duties.
Ability to manipulate numbers.
Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
Ability to understand and apply technical written material.
Ability to understand and comply with safety procedures and environmental requirements.
Ability to operate machinery without posing a safety hazard to self or others.
Ability to use and care for equipment and cleaning supplies properly.
Ability to complete tasks in a timely manner with numerous interruptions.
Ability to attend work regularly and remain on site for scheduled shift.
Ability to work a flexible schedule as required.
Ability to attend and participate in training and work related meetings.
Ability to demonstrate integrity and ethical standards in job performance.
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner.
Ability to provide guidance, direction, and technical support.
Ability to comply with all building, security, and company policies and procedures.

Nice To Haves

College degree preferred.
Valid CPR/FA certification preferred.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Bilingual in Spanish and English preferred.

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications.
Establishes and maintains positive relationships with government facility staff.
Accepts service requests and with CA approval provides service based on agreement.
Oversees day to day operation of assigned contract.
Personally observes work performed during all shifts on a regular basis.
Meets with supervisory staff regularly to facilitate process improvement.
Establishes job task schedules per contract specifications.
Reviews and responds to inspection/deduction reports.
Assures a high level of quality in performance of all work.
Resolves quality issues through a quality control program and staff training.
Establishes inspection procedures and guidelines for supervisors.
Conducts safety training and implementing of safety procedures and policies.
Keeps SDS book current and chemical list updated.
Hires, evaluates, and supervises all staff members.
Trains supervisors to perform to contract specifications.
Establishes training through vendors.
Schedules general maintenance and floor care services.
Prepares schedules and maintains daily time records for staff.
Maintains payroll and supply costs within budget.
Inventories and orders supplies and uniforms with approval of the CA.
Receives and acts on reports and requests from contracting office personnel.
Presents ideas and recommendations to Contracts Administrator based on contract needs.
Analyzes, reviews, and suggests solutions to operational challenges.
Available within one hour during normal working hours and within two hours after hours to respond to contracting officer.
Attends meetings with government, facility, and customer representatives.
Observes, manages, and provides feedback to all staff to ensure accurate job completion.
Ensures compliance with dress code and personal hygiene standards for self and staff.
Complies with and ensures staff compliance with all building and security requirements.
Acts as supervisor, if back-up system fails.
Works cooperatively with HR to sustain employment for individuals with disabilities.
Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications.
Works with outside agency staff and job coaches to aid Chimes employees.
Passes and complies with CPR/First Aid training.
Serves as a liaison with community agencies and job coaches to aid Chimes employees.
Assists in the planning and implementation of staff development programs.
Assumes other duties, responsibilities, and special projects as needed.
Duties, responsibilities, and tasks may change at any time with or without notice.