Program Manager

The Atlas Group•Wichita, KS

About The Position

The Program Manager is a customer facing role responsible for leading program management activities and ensuring customer satisfaction through the oversight of program execution, team development, and internal collaboration. This role serves as the subject matter expert across programs and departments, and internal teams while also ensuring alignment with company processes, safety policies, and customer expectations.

Requirements

High school diploma required
2+ years’ related experience required
2+ years' experience in production environment required
MRP or ERP system experience required

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain, or other related field preferred
Aviation background preferred

Responsibilities

Oversees day-to-day program operations, acting as the primary point of contact for key customer accounts and internal departments
Ensure deliverables are completed on time, within budget, and to the customer's satisfaction
Proactively identify and resolve risks and issues
Coordinate with production, supply chain, engineering, quality and program teams to align customer demand with internal resources and capacities
Coordinate with production control to ensure that work orders are properly scheduled and maintained in the MRP system
Prepare and present internal and external reports, and provide project updates that clearly reflect program status and milestones
Ensure customer demand is entered timely, accurately and in accordance with quote parameters
Accurately forecast monthly sales and achieve budget goals
Consistently acts in accordance with business professionalism principles including during business hours, at company events, meetings, off-site meetings, audits, etc.
Consistently provides professional business communications to internal and external customers, staff, peers and company leadership
Guide, coach and mentor program managers ensuring team members are equipped with tools and support necessary to succeed
Ensure direct reports in supervisor/manager/lead roles are carrying out responsibilities in accordance with the organization’s policies and applicable laws with the guidance of HR; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Foster a culture of collaboration and team work to staff at all levels
Provide clear communication and direction to staff at all levels
Assist with project controls including budgeting, cost tracking, scheduling, and forecasting
Monitor and report trends on customer account profitability
Provide expedite quotes as required, protecting profitability while supporting customer requirements
Lead change management initiative to adapt to evolving industry standards
Identify opportunities to enhance efficiencies
Has authority to stop any production order for quality concerns
Ensure all employees wear appropriate PPE in designated areas as required