Program Manager

Personnel Decisions Research Institutes LLC•Chantilly, VA

9h•Hybrid

About The Position

The Program Manager supports the PMO Client Delivery team and is responsible for the planning, resourcing, execution, monitoring, control, and successful completion of PMO projects. This role entails managing multiple projects and maintaining positive client relationships over the life of engagements. Key activities aimed at ensuring superior customer satisfaction and profitability include coordinating with PDRI departments to obtain and allocate necessary team resources across projects, coordinating development requirements and administration of project deliverables, contributing to the development of clear, specific statements of work, developing, maintaining, and adhering to project schedules, scheduling and facilitating internal stakeholder and external client meetings, monitoring and managing the overall financial health of a project, and creating associated minutes and documenting all decisions, action items, risks, etc.

Requirements

U.S. citizenship required.
Minimum of 8 years of experience as a Project Manager for the delivery of SaaS products, services, and related professional services consulting
BS in Business, Information Systems, Psychology, or related field required
Excellent communication and organizational skills, high proficiency in communicating with executive-level clients and stakeholders.
Experience managing government and commercial contract delivery including firm-fixed price, Time and Material, Cost Plus
Ability to obtain and maintain government security clearance.

Nice To Haves

MS preferred.
PMP certification preferred.
Experience delivering products and services related to HR Hiring processes and Talent Management is a plus (e.g. automated assessment platforms, products and related services)

Responsibilities

Project Planning and Scheduling: Create and maintain project plans, defining objectives, tasks, timelines, and resource requirements. Collaborate with multiple teams to develop realistic schedules.
Communication and Coordination: Facilitate communication between team members and stakeholders. Act as a central point of contact for project-related inquiries.
Documentation and Reporting: Maintain project documentation, including meeting minutes and status reports. Prepare and distribute regular project status reports. Update leadership of the health of the client relationship.
Risk and Issue Management: Identify and document project risks and issues. Collaborate with the team to develop risk mitigation strategies.
Stakeholder Engagement: Engage with stakeholders to gather requirements and feedback. Provide updates on project progress and issues.
Quality Control: Monitor project deliverables to ensure quality standards. Coordinate reviews, quality assurance processes and conduct preliminary testing before the project is handed off for customer UAT.
Training and Support: Develop training materials and provide customer training on assessment platforms.
Continuous Improvement: Actively seek opportunities to improve PDRI solutions. Process improvement, Automation - Support achieving project goals within scope, schedule, and budget.
Monitor Project Financials: Assist with budget adherence and profit targets. Work with leadership and accounting to create budgets and track financial health. Manage P&L of the clients, client delivery and costs, and ensure a thorough understanding of contract terms and margins.
Help Desk Guidance: Work closely with the Help Desk team to support customer issue resolution.
Interface Management: Interface with internal teams, customer organizations, and contractors to deliver quality services.
System Documentation: Create and maintain system documentation, including requirements, design, risk management, and issue resolutions. Any modifications to contracts and documentation.