Program Manager

Citizenship and Immigration Services•Troy, MI

14d

About The Position

The Program Manager identifies goals, objectives, and critical milestones and develops projects that support substantive changes in the organization and administration of USCIS activities. The role provides guidance and recommendations to strengthen and improve the standardization and implementation of major field office programs, projects, and initiatives. It develops and deploys programs supporting field office operations and the administration of immigration benefits. The Program Manager directs professional, technical, and administrative staff; addresses informal complaints and grievances; identifies customer service issues and priorities; and designs and manages programs and projects requiring in-depth analysis, problem solving, planning, and management in support of the Field Operations Directorate's strategic direction.

Requirements

One year of specialized experience equivalent to at least the GS-13 level in the federal government, including experience performing the majority of the listed specialized duties.
Current federal employees must have served 52 weeks at the lower grade or equivalent grade band in federal service by the qualification deadline.
U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure, and drug screening.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas as a U.S. government employee in a federal or military capacity, or been a dependent of a federal or military employee serving overseas.
May be required to serve a 12-month supervisory/managerial probationary period and complete an appropriate supervisory training course within one year of assignment.
Submit a resume of no more than two pages with the required work-history details and supporting application materials by the stated deadline.

Responsibilities

Identify goals, objectives, and critical milestones and develop projects supporting organizational and administrative changes.
Provide guidance and recommendations to improve the standardization and implementation of major field office programs, projects, and initiatives.
Develop and deploy programs supporting daily field office operations and administration of immigration benefits.
Hear and resolve informal complaints and grievances.
Direct staff performing professional, technical, and administrative work.
Identify significant customer service issues and priorities for the field office.
Design, develop, and direct programs and projects requiring in-depth analysis, problem solving, conceptualizing, planning, and management to support the Field Operations Directorate's strategic direction.
Plan, design, and direct programs, major projects, and initiatives in support of organizational strategy.
Analyze issues, evaluate alternatives, and develop strategies to improve customer service.
Communicate and liaise with leadership and managers at all levels about field office operations and administrative programs.
Make decisions concerning informal complaints, grievances, and disciplinary actions.