Program Manager

Maverick Payments • Calabasas, CA

25d • Hybrid

About The Position

Under the supervision of the VP of Risk & Underwriting, the Risk & Underwriting Program Manager ensures key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing. This role is responsible for driving execution, tracking progress, and coordinating cross‑functional efforts to support the operational goals of all three departments.

Requirements

• High School Diploma or equivalent.
• 5+ years of merchant payment industry experience with direct risk, underwriting, or compliance experience.
• Experience with TSYS, First Data and similar merchant processing applications.
• Demonstrated experience building and managing roadmaps, prioritizing work, and tracking delivery across multiple initiatives.
• Proficient in Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
• Familiarity with CRM platforms.
• Demonstrated organizational and time management skills.
• Strong program and project management skills, with the ability to plan, organize, and drive multiple initiatives forward simultaneously.
• Excellent written and verbal communication.
• Ability to work independently and collaboratively across departments.
• Detail-oriented with a proactive approach to problem-solving.
• Adept at handling a variety of tasks and shifting priorities.
• Ability to analyze and interpret data, business requirements, and operational inputs to inform program prioritization and execution.
• Working knowledge of risk, underwriting, and compliance principles to effectively support and guide cross‑functional initiatives.
• Demonstrated ability to track progress, manage dependencies, and ensure commitments and deliverables are met.
• Ability to coordinate effectively with senior leaders and cross‑functional partners to align goals, timelines, and outcomes.
• Strong analytical and research skills with excellent attention to detail and documentation quality.
• Ability to work independently while maintaining visibility, communication, and alignment across stakeholders.
• High degree of integrity, sound judgment, and ethical behavior, with sensitivity to regulatory, compliance, and risk considerations.
• Ability to ensure work products and information are complete, accurate, and appropriately communicated.
• Ability to adapt to changing priorities and understand how internal and external trends impact risk and underwriting operations.
• Strong results orientation, with a focus on advancing departmental operational goals and organizational objectives.

Responsibilities

• Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap, ensuring key projects remain visible, prioritized, and aligned with department and company goals.
• Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metrics.
• Track progress across initiatives, identify risks or blockers early, and escalate issues as needed to support timely resolution.
• Partner with Risk, Underwriting, and Compliance leadership to understand priorities and reflect sequencing changes in project tracking and reporting.
• Track and report progress against established KPIs and operational targets in coordination with department leadership.
• Facilitate regular status updates, dashboards, and executive‑level reporting to provide clear visibility into progress, timelines, and outcomes.
• Serve as a point of coordination between Risk, Underwriting, Compliance, and partner teams to support alignment and communication.
• Coordinate third‑party vendor activities, including scheduling demos, preparing agendas, tracking action items, and following up on commitments.
• Support vendor discussions by documenting needs, feedback, and dependencies related to Risk, Underwriting, and Compliance initiatives.
• Support operational effectiveness by maintaining documentation, workflows, and basic program management processes within the departments.
• Ensure initiatives appropriately consider regulatory, compliance, and risk requirements by coordinating with subject‑matter experts.
• Provide contextual input on risk, underwriting, or compliance considerations to support project planning and sequencing.
• Review and offer feedback on proposed policies, controls, or workflow changes for awareness and alignment with risk, underwriting, and compliance practices.
• Assist with documenting and clarifying regulatory or compliance requirements as they relate to program initiatives.
• Support audits, examinations, or internal reviews by coordinating documentation, timelines, and project context when requested.
• Share observations or summaries of emerging risk, underwriting, or regulatory trends to support future planning discussions.
• Other duties as assigned.

Benefits

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED