Program Manager (Ops Center Manager for SOC & NOC)

JFL Consulting LLC • Springfield, VA

9h • $180,000 - $250,000 • Onsite

About The Position

We're looking for an Ops Center Manager who will have full program authority over both the Security Operations Center and the Network Operations Center. This role owns the operational model, staffing, budget, tooling strategy, compliance posture, and vendor relationships for the entire program. The manager is the primary escalation point for all P1 incidents and serves as the operations center's interface to executive leadership.

Requirements

• 10+ years of combined SOC/NOC type experience
• At least 4+ years in a leadership role
• Minimum Secret Clearance
• One of the following technical certifications CISSP, CISM, CISA, GCIH, GSOC, SecX
• Demonstrated experience managing 24/7 operations center environments
• Demonstrated experience managing global initiatives
• Strong understanding of SIEM platforms (Splunk, Microsoft Sentinel, or equivalent)
• Experience with DoD and NIST compliance requirements
• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience)

Nice To Haves

• A program management certification (PMP or ITIL)
• Experience with SOAR platforms (Palo Alto XSOAR, Splunk SOAR, or equivalent)
• Experience with Network availability and monitoring platforms (Solarwinds, Nagios, WhatsupGold)
• Prior experience managing DoD contract or federal government SOC/NOC programs
• Master's degree in Cybersecurity or related field
• Experience integrating AI/ML capabilities into cyber operations

Responsibilities

• Maintain stakeholder and customer relationships, keeping clear communication to ensure alignment on operations, priorities, deliverables, and SOC/NOC services
• Own and maintain the 24/7/365 operational posture of the combined SOC/NOC
• Manage a highly technical team across four technical tiers
• Set and enforce SOC/NOC policies, playbooks, and standard operating procedures
• Own the certification and compliance register and ensure all staff maintain compliance
• Drive the annual hiring plan, partner with HR on sourcing and interviewing
• Manage the full operations center budget including tooling, internal training, and certifications
• Deliver weekly and monthly metrics reporting, as well as brief high level internal and external stakeholders
• Serve as on-call escalation point for all high level severity incidents outside business hours
• Lead vendor discussions for SIEM, SOAR, ticketing, and network monitoring platforms
• Set the weekly, monthly, and quarterly agendas

Benefits

• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• Certification reimbursement
• Dedicated professional development funding
• Company-provided access to online learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior