Program Manager - Army Reserve DEERS/RAPIDS S
Charles F Day & Associates LLC•Davenport, IA
•Onsite
About The Position
CFDay is seeking an experienced Program Manager to oversee nationwide DEERS/RAPIDS support operations supporting the U.S. Army Reserve Command. The Program Manager will provide leadership, operational oversight, staffing management, quality assurance, customer service oversight, and contract administration for a geographically dispersed workforce supporting identification card services across multiple locations.
Requirements
- Bachelor's Degree or equivalent combination of education and experience.
- Five (5) years of program management, operations management, or Federal contract management experience.
- Experience managing geographically dispersed personnel.
- Strong organizational, leadership, and communication skills.
- Ability to travel as required.
- Ability to obtain and maintain Government credentials.
Nice To Haves
- Experience managing DEERS/RAPIDS operations.
- Experience supporting DoD customers.
- PMP certification.
- Military personnel administration experience.
- Army Reserve support experience.
Responsibilities
- Serve as primary interface with Government representatives.
- Direct contract operations across all assigned locations.
- Manage staffing, recruiting, retention, and workforce planning.
- Ensure compliance with contract requirements and performance standards.
- Monitor quality assurance and customer service performance metrics.
- Oversee RAPIDS certification compliance.
- Coordinate site visits and management reviews.
- Review and submit required reports and deliverables.
- Manage vacancy backfill efforts and continuity planning.
- Lead corrective action activities when required.
- Support contract transition and phase-in activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
