Program Manager

Venbrook•Anaheim, CA

About The Position

The Liability Program Manager handles complex liability claims involving high-dollar exposure, litigation, and coverage analysis. The role includes full-life-cycle claims management, vendor oversight, legal coordination, and reporting to internal and external stakeholders. The Program Manager develops claim strategy, leads execution, and ensures high-quality outcomes for key accounts.

Requirements

At least 10 years of P&C industry experience.
At least 10 years managing complex and litigated liability claims.
Bachelor's degree required.
Adjuster licenses where required.
Proficiency in Microsoft Office.
Strong written and verbal communication skills.
Ability to present and explain complex issues effectively.
Experience managing TPAs, defense counsel, and legal processes.
Strong judgment in claim resolution strategy.
Skill in analyzing risk and anticipating outcomes.
Excellent relationship-building and collaboration skills.
Proactive communication and decision-making.
Demonstrates continuous learning and technical growth.
Understands the full claims lifecycle and workflow.

Nice To Haves

JD preferred.
Insurance designations such as CPCU or AIC are a plus.

Responsibilities

Investigate, evaluate, negotiate, and resolve complex liability claims.
Present files in roundtable discussions and formal claim reviews.
Monitor reserves for accuracy and timeliness.
Oversee claims to ensure quality aligns with performance targets.
Attend mediations, depositions, and trials as needed.
Direct defense counsel and support litigation strategies.
Interpret legal documents and manage litigation plans.
Oversee third-party adjusters and ensure proper claim handling.
Identify and manage vendor performance related to expense and indemnity outcomes.
Report claim updates to boards, claims counsel, and excess carriers.
Collaborate across departments and with external clients.
Travel as required.
Take on additional duties and assignments as business needs evolve.