Program Manager, Technology & Adult Education Consulting

NiyamIT•Silver Spring, MD

1d•Hybrid

About The Position

Niyam is seeking a Program Manager to join our team in support of our work with a federal client. As the Program Manager, Technology & Adult Education Consulting, your responsibilities include managing customer program delivery, developing relevant relationships and partnerships, and spearheading organic growth for assigned strategic customers. This individual will have a passion for the customer’s mission and standardized program/project delivery management resulting in high-quality outcomes, superior customer satisfaction and organic growth. As a program manager, you will partner with other Niyam leaders to address customer’s critical priorities and enable program success. As a genuine partner to your customers, your role will be to identify and shape new opportunities and implement effective solutions that deliver tangible mission outcomes. The Program Manager will collaborate with other organizational units to include solutions, business development, capture & proposals, human resources, and finance. The Program Manager must be comfortable working independently and within a team in a dynamic environment. This full-time position will be hybrid to Silver Spring, MD and/or DC and candidate must be willing to go onsite 2-4 days/week if needed. This position is associated with a proposal submission and is contingent upon contract award. Candidates selected through this process may be considered for employment should the contract be awarded to our organization.

Requirements

US Citizenship with ability to obtain a Public Trust.
Bachelor's degree in Business Administration, Public Administration, Education, Environmental Sciences, Information Technology, Communications, or a related field. Equivalent combination of education and experience may be considered.
Project Management Professional (PMP) certification required.
Local to Silver Spring, MD or Washington, DC and available to work onsite.
5-8 years of progressively responsible experience managing federal programs, contracts, operations, acquisitions, or multidisciplinary project teams.
Proven experience leading cross-functional teams and managing multiple concurrent priorities in a federal environment.
Over 3 years of experience managing programs and contracts with high customer satisfaction.
Over 3 years of experience with proposal and federal acquisition processes.
Proven experience developing customer relationships and supporting organic growth with assigned customers.
Proven experience and knowledge of developing strategic partnerships and alliances with systems integrators and product vendors.
Experience negotiating subcontracts with either subcontractors or prime contractors to maximize workshare and profitability.
Knowledge and familiarity with project finances and P&L management.

Nice To Haves

Federal Acquisition Certification (FAC-C), Certified Federal Contracts Manager (CFCM), or related acquisition certification preferred.
Agile, Change Management, or Grants Management certifications are desirable.
Experience supporting NOAA, federal civilian agencies, scientific organizations, education programs, grants programs, or mission support operations.
Experience supporting procurement activities, contract administration, property management, records management, facilities coordination, or operational support services.

Responsibilities

Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals, to include, but not limited to, coordinating, monitoring and providing leadership across projects and project related activities.
Serve as the primary point of contact for customer stakeholders, building trusted relationships, understanding organizational priorities, and ensuring exceptional customer service and contract performance.
Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives leading to organic growth opportunities.
Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities.
Coordinate cross-functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction.
Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value driven solutions across Niyam customers.
Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management.
Participate and support as needed, with organic growth strategies, proposals, and capture efforts with broader organizational pursuits.
Perform other job-related duties as assigned.