Manager, Technology Experience Consulting

RBC•Minneapolis, MN

1d•$90,000 - $160,000•Onsite

About The Position

Drive technology planning and design for evolving the digital experience of the field, clients and other users. Align the technology roadmap and implementation plans to support a best-in-class, user-centered digital experience. Responsible for experience design, field engagement and user acceptance testing of technology solutions/applications, serving as a primary point of input into technology rollouts, training, field support and change activities. Advocate on behalf of the USWM field and home office end users for technology decisions to drive profitability and efficiency, and help discover, design and deliver optimal solutions, factoring technology capabilities, business needs and strategic priorities. Builds and manages team to deliver on noted outcomes.

Requirements

Bachelor’s degree or equivalent
Minimum 10 years of financial services or related industry experience
Minimum 5 years experience with user research, change management and/or training for the adoption of new technology and processes
Understanding of the client and advisor engagement experience
Strong organizational skills with ability to prioritize multiple projects while paying attention to detail
Strong technology background - able to quickly learn new tools and technologies
Strong verbal and written communication skills
Strong interpersonal and organizational skills
Advance technology and presentation skills: MS Office, Web-based learning tools, presentation hardware

Responsibilities

Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals
Ensure that all employees deliver consistent and required deliverables on each of their individual projects
Provide focus and clarity in establishing individual goals, setting performance expectations, hold consistent 1:1s, provide consistent feedback and address performance issues when necessary
Support the growth and development of team members, through mentorship, coaching and providing opportunities for professional development
Exemplify the leadership values and collective ambition focus of RBC
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
Understand and promotes all compliance and conduct risk requirements established by RBC
Ensure all employees stay up to date on all firm required training and attestations
Oversee all team members are responding to field update requests, including talking points, all field call agenda topics etc.
Oversees Technology Experience Consultants (TECs) that manage large-scale strategic technology initiatives
Working closely with the Director of Technology Experience Consulting to ensure there is Cross-Functional collaboration across TECs
Engage in strategic roadmap planning to create a unified end-user experience, providing necessary input and direction
Guide the TEC team in the rollout of new technologies, offering support to key stakeholders and ensuring the successful delivery of all project objectives
Promote executive awareness of the end-user implications when delivering technology; especially when there is a Minimum Viable Product released; by participating in key governance forums
Develop and implement strategies aimed at achieving technology adoption targets ensuring alignment with overall business objectives
Stay informed about all technology changes being implemented within the team, ensuring alignment and effective management throughout.
Oversee a TEC deliverable project plan that establishes consistent processes and standards across the TEC team

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business