Program Manager SME

Akima, LLC•Kirtland Air Force Base, NM

2d•Remote

About The Position

The Program Manager (PM) / Subject Matter Expert (SME) is the senior regional leader responsible for managing, executing, and assuring the quality and performance of Enterprise Systems Management support services provided to the Strategic Army Network Enterprise Center (SANEC) across Texas, Oklahoma, and surrounding areas. The PM serves as the contractor’s principal representative and regional technical authority, overseeing contract operations, personnel, and mission support. The role is the primary interface among contractor personnel, Government leadership, the Contracting Officer (KO), and the Contracting Officer’s Representative (COR), ensuring contractual requirements, operational objectives, and performance standards are met. In this dual PM and regional SME role, the individual leads technical operations, workforce supervision, quality management, and service delivery across geographically dispersed installations and organizations. The PM coordinates enterprise IT operations, systems management initiatives, technical solutions, process improvements, and mission-critical network services. The role also advises Government stakeholders through operational assessments and strategic recommendations intended to enhance mission readiness, service effectiveness, and contract performance. This is a remote position. The stated pay range is $115,000–$135,000. An active DoD Secret security clearance is required for consideration.

Requirements

Active DoD Secret security clearance.
Bachelor’s degree in information technology, computer science, engineering, business management, or a related field, or equivalent experience in lieu of the degree.
Minimum of 8–10 years of progressively responsible experience managing enterprise IT operations, systems engineering, network operations, or DoD IT support programs.
Minimum of 5 years of experience leading technical teams in complex IT environments.
Experience managing Government contracts and interacting with senior Government stakeholders.
Experience developing and implementing Quality Control Plans and Quality Assurance programs.
Strong understanding of enterprise systems management, network operations, systems integration, and IT service management principles.
Experience with ticket management systems such as AESMP, ServiceNow, Remedy, or similar platforms.
Ability to manage multiple projects simultaneously while meeting performance, schedule, and quality objectives.
Excellent written and verbal communication skills.

Nice To Haves

Project Management Professional (PMP) certification.
ITIL Foundation or higher certification.
Experience supporting Army Network Enterprise Centers (NEC), Regional Network Enterprise Centers (RNEC), or SANEC organizations.
Experience supporting Army enterprise IT modernization and systems management initiatives.
Knowledge of Army ITSM, configuration management, and change management processes.
Familiarity with enterprise network engineering, systems integration, virtualization, and cybersecurity operations.

Responsibilities

Manage and oversee regional execution and performance of Enterprise Systems Management support services across Texas, Oklahoma, and surrounding locations.
Lead geographically dispersed contractor personnel supporting Army installations, Network Enterprise Centers, and mission-critical IT operations.
Serve as the contractor’s principal contact for Government leadership, the KO, the COR, and other stakeholders on program, operational, and technical matters.
Oversee daily contract operations for compliance with the PWS, contractual requirements, performance metrics, and applicable DoD and Army regulations.
Develop and maintain program management processes, operational procedures, and performance improvement initiatives.
Coordinate personnel, resources, schedules, and priorities across multiple locations.
Provide senior technical advice and oversight for enterprise IT operations, systems administration, network management, cybersecurity, and IT infrastructure support.
Guide resolution of complex infrastructure challenges, system performance issues, network outages, and service delivery requirements.
Advise Government leadership on emerging technologies, IT modernization, infrastructure improvements, and technical solutions.
Ensure enterprise systems and network support comply with DoD cybersecurity policies, DISA STIGs, RMF requirements, and Army enterprise IT standards.
Coordinate with installation NEC leadership, technical teams, and enterprise service providers to resolve technical issues and maintain IT service continuity.
Assess technical processes, operational risks, and service delivery challenges; recommend corrective actions and improvements.
Supervise contractor personnel, including workforce planning, staffing, recruitment coordination, retention, and personnel development.
Ensure personnel maintain required certifications, clearances, training, and qualifications.
Conduct performance evaluations, provide mentorship, and identify professional development opportunities.
Coordinate staffing changes, replacements, and resource allocation to maintain required staffing and reduce operational disruptions.
Promote accountability, professional conduct, teamwork, and customer focus across supported locations.
Ensure contract deliverables, performance standards, and reports are accurate and timely.
Implement and oversee the QCP, conduct performance assessments, and identify continuous improvement opportunities.
Monitor KPIs, service levels, ticket resolution metrics, and operational performance trends.
Document and resolve performance deficiencies through corrective action plans and management engagement.
Support Government performance assessments, monthly COR evaluations, CPARS reviews, and other contractual oversight activities.
Maintain program documentation, operational reports, staffing records, risk assessments, and other management deliverables.
Build and maintain professional relationships with Government leaders, NEC Directors, technical representatives, and supported military organizations.
Participate in Government coordination meetings, program reviews, technical working groups, and operational planning sessions.
Update Government stakeholders on contract performance, staffing, operational challenges, and corrective actions.
Coordinate with Government representatives on mission requirements, technical support priorities, and solutions within the authorized contractual scope.
Represent the contractor at Government site visits, inspections, performance evaluations, and senior-leadership engagements.
Monitor program expenditures, labor utilization, staffing allocations, and operational resources within established financial parameters.
Coordinate with corporate leadership on budgets, personnel requirements, financial performance, and resource planning.
Identify ways to improve operational efficiency and resource utilization and reduce costs without compromising mission support.
Account for contractor-managed equipment, GFE, and other resources as required by the contract.
Identify and mitigate operational, technical, staffing, and contractual risks to mission accomplishment and contract performance.
Develop and coordinate contingency procedures, escalation processes, and continuity-of-operations strategies for essential IT services.
Support incident response coordination and timely restoration of mission-critical systems and network services.
Evaluate regional operations and implement standardized procedures, best practices, and lessons learned across supported installations.
Promote proactive problem resolution, technical innovation, and continuous improvement to improve service quality, reliability, and customer satisfaction.