IM Transcend-Program Manager, Signavio
About The Position
The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and harmonizing them into a single, standardized ERP platform for growth and efficiency. This program will simplify the Pharmaceutical ERP landscape, standardize processes for a cost-effective digital backbone, and enable agile support for the Pharmaceutical business. It will also remediate end-of-life system exposures. This role is for a Transcend: Signavio Program Manager, a hybrid position located in Latina, Italy, with alternate hybrid locations considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Remote work may also be considered. The role involves leading the deployment, ongoing support, and adoption of the Signavio process management program, combining technical delivery, vendor and stakeholder management, process governance, and change management to ensure consistent, measurable process excellence across the organization.
Requirements
- Minimum of High School or equivalent diploma/degree is required.
- 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
- Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
- Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
- Experience with IT service management and support practices (incident/change/problem management, SLAs).
- Proven ability to engage stakeholders and drive cross-functional change and adoption.
- Excellent written and verbal communication; experience building training and documentation materials.
- Requires proficiency in English (written and verbal) to communicate effectively and professionally.
Nice To Haves
- Bachelor’s / University or equivalent degree strongly preferred.
- Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
- Experience integrating with SAP or other ERP systems.
- Familiarity with process mining, RPA, or analytics tools.
- Prior experience in regulated industries or large global organizations.
- Proficiency in German, Dutch, or Italian is helpful.
Responsibilities
- Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
- Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
- Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
- Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
- Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
- Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
- Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
- Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
- Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
- Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- Eligible to participate in the Company’s long-term incentive program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
