IM Transcend- Sr Analyst, Signavio

Johnson & Johnson•Titusville, NJ

3d•Hybrid

About The Position

The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and harmonizing them into a single, standardized ERP platform. This program will simplify the Pharmaceutical ERP landscape, creating a cost-effective, fit-for-purpose digital backbone to support the business with agility and remediate end-of-life system risks. This role is for a Signavio Program Analyst who will maintain and support the Signavio process management platform. The position involves day-to-day system administration, ensuring the quality of the process repository, providing user support and enablement, and collaborating with process owners and IT to guarantee reliable and accurate process documentation and analytics.

Requirements

Minimum of High School or equivalent diploma/degree is required.
4 years of relevant work experience.
At least 2 years of experience supporting or administering a process management/Business Process Mapping platform (Signavio experience preferred).
Strong working knowledge of process modeling and BPM fundamentals.
Familiarity with basic integration concepts (APIs, SSO/identity) and data validation practices.
Excellent written and verbal communication and documentation skills.
Proficiency in English (written and verbal).

Nice To Haves

Bachelor’s / University or equivalent degree strongly preferred.
Hands-on experience specifically with Signavio Suite (Process Manager, Workflow Accelerator, Process Intelligence).
Certifications in BPMN, Signavio, ITIL, or related disciplines.
Experience with process-mining, RPA, or analytics tools (e.g., Process Intelligence, Celonis, Power BI).
Experience working in regulated or highly governed environments.
Proficiency in German, Dutch, or Italian is helpful.

Responsibilities

Administer and maintain the Signavio environment, including user accounts, permissions, libraries, templates, and version control.
Maintain process repository hygiene by enforcing naming conventions, metadata completeness, process ownership, and archival policies.
Provide 1st/2nd-line user support for Signavio issues, including triage, escalation, ticket tracking, and root-cause analysis.
Apply and manage configuration changes, updates, and platform releases in coordination with IT and the Signavio vendor.
Support integrations and data flows with tools like process mining, identity/SSO, and reporting platforms by coordinating with technical teams and validating data consistency.
Validate BPMN models to ensure process documentation meets agreed governance and quality standards.
Produce and maintain user guides, how-to articles, admin runbooks, and training materials, and deliver periodic training and onboarding sessions.
Monitor usage, conduct regular audits, and produce reports on repository health and adoption metrics.
Capture user feedback and support the prioritization of enhancements, workflow improvements, and cleanup activities.
Support governance processes by assisting with change requests, maintaining access logs, and helping to enforce compliance and audit requirements.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).