IM Transcend- Sr Analyst, Signavio
About The Position
The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and harmonizing them into a single, standardized ERP platform. This program will simplify the Pharmaceutical ERP landscape, standardize processes for a cost-effective digital backbone, and enable agile support for the Pharmaceutical business. It also addresses the risk of end-of-life system exposure. This role is for a Signavio Program Analyst who will maintain and support the Signavio process management platform. The focus will be on day-to-day system administration, ensuring the quality of the process repository, providing user support and enablement, and collaborating with process owners and IT to guarantee reliable and accurate process documentation and analytics.
Requirements
- Minimum of High School or equivalent diploma/degree is required.
- 4 years of relevant work experience with at least 2 years experience supporting or administering a process management/Business Process Mapping platform (Signavio experience preferred).
- Strong working knowledge of process modeling and BPM fundamentals.
- Familiarity with basic integration concepts (APIs, SSO/identity) and data validation practices.
- Excellent written and verbal communication and documentation skills.
- Proficiency in English (written and verbal) to communicate effectively and professionally.
Nice To Haves
- Bachelor’s / University or equivalent degree strongly preferred.
- Hands-on experience specifically with Signavio Suite (Process Manager, Workflow Accelerator, Process Intelligence).
- Certifications in BPMN, Signavio, ITIL, or related disciplines.
- Experience with process-mining, RPA, or analytics tools (e.g., Process Intelligence, Celonis, Power BI).
- Experience working in regulated or highly governed environments.
- Proficiency in German, Dutch, or Italian is helpful.
Responsibilities
- Administer and maintain the Signavio environment: user accounts, permissions, libraries, templates, and version control.
- Maintain process repository hygiene: enforce naming conventions, metadata completeness, process ownership, and archival policies.
- Provide 1st/2nd-line user support for Signavio issues (triage, escalate, track tickets, perform root-cause checks).
- Apply and manage configuration changes, updates, and platform releases in coordination with IT and the Signavio vendor.
- Support integrations and data flows (e.g., process mining tools, identity/SSO, reporting platforms) by coordinating with technical teams and validating data consistency.
- Validate BPMN models and ensure process documentation meets agreed governance and quality standards.
- Produce and maintain user guides, how-to articles, admin runbooks, and training materials; deliver periodic training and onboarding sessions.
- Monitor usage, run regular audits, and produce reports on repository health and adoption metrics.
- Capture user feedback and support prioritization of enhancements, workflow improvements, and cleanup activities.
- Support governance processes: assist with change requests, maintain access logs, and help enforce compliance and audit requirements.
Benefits
- Eligible for a discretionary performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
