Program Manager, Server Operations Learning, Workforce, and Development

Google•Atlanta, GA

22d•$159,000 - $231,000

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. At Google, we deliver and maintain the platforms and networks that connect the world at an unprecedented scale. Yet, we know that behind every server and network is a person making the impossible possible. Within Server Operations, our Learning and Workforce Development team develops, sustains, and accelerates the Google Data Center workforce through training designed to meet our most critical business needs. By focusing on practical application, we empower Googlers to solve issues and outpace rapid global demands. However, our mission doesn’t stop at our data center walls. By cultivating partnerships with local organizations we create sustainable career pathways for the next generation of technical talent. We believe that bridging internal growth with community impact is the ultimate driver of innovation.

Requirements

Bachelor’s degree in Business, HR, a related field, or equivalent practical experience.
5 years of experience in program or project management.
5 years of experience in managing programs in global operations or infrastructure (e.g., data centers).
Experience designing training for mid-to-executive management.
Experience managing community-facing initiatives or workforce development with external stakeholders.
Experience integrating AI tools (LLMs, automation) into workflows and using data-driven insights to measure program return on investment and scalability.

Nice To Haves

Change management certification (e.g., Prosci).
5 years of experience managing cross-functional or cross-team projects.
5 years of experience applying instructional design methodologies to create leadership development programs.
Experience translating operational data into narratives for cross-functional stakeholders.
Experience developing blended learning solutions (e.g., VILT (Virtual Instructor-Led Training), e-learning, immersive simulations).
Experience navigating organizational growth.

Responsibilities

Design and deploy artificial intelligence (AI)-enhanced learning frameworks to provide continuous, personalized development for Area and Site Leads.
Create measurable Key Performance Indicators (KPIs) to assess the efficiency and scalability of training programs, ensuring they evolve with the organization’s growth.
Partner with cross-functional teams to deliver workforce solutions.
Cultivate innovative partnerships and leverage external expertise to drive community impact.
Own the end-to-end training and design for our Area and Site Lead College.