About The Position
The Risk Operations Enablement team, part of the Risk Operations organization, is responsible for building and operating core business and strategic programs critical to Risk Operations. These programs encompass operational excellence initiatives and high-priority, cross-functional initiatives, often requiring collaboration with broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. The team leads initiatives to significantly improve the Risk User Experience and develops and executes strategies to ensure critical business processes effectively prevent bad actors from exploiting Stripe’s systems while delivering an exceptional user experience for legitimate users. The role involves partnering cross-functionally across Risk and Risk-adjacent teams to lead ambiguous, high-priority problem spaces that influence the trajectory of Risk Operations, and collaborating within Risk Operations to deliver and measure processes that enable operational excellence at scale.
Requirements
- 5+ years of experience in risk program management, strategy, management consulting, business operations, and/or operations program management
- The ability to dig deep into the data and think from first principles while delivering the best results
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations
- Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
- Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them
Nice To Haves
- 2+ years in consulting
- Experience with SQL or willingness to learn
- MBA or other graduate degree
- Prior experience partnering with Product, Eng, and Operations teams preferred
Responsibilities
- Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
- Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
- Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
- Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness
- Embody our Operating Principles and foster Stripe’s values and culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
