Technical Enablement Program Manager

Postman•San Francisco, CA

1d•$117,000 - $150,000•Onsite

About The Position

Postman is the world’s leading API platform, used by millions of developers and thousands of organizations to design, build, test, and scale APIs faster. As Postman continues to grow, we are investing in enabling our technical customer-facing teams to deliver exceptional experiences for developers and enterprises. We’re looking for a Technical Enablement Program Manager to build and scale enablement programs that empower our Solution Engineers (SEs) and Customer Solution Engineers (CSEs) to succeed with customers. In this role, you will ensure our technical teams have the deep platform knowledge, technical engagement skills, and practical tools they need to help customers evaluate, adopt, and expand their use of Postman. You’ll partner closely with Sales Engineering, Product, Product Marketing, and Revenue Operations to create structured technical enablement programs, hands-on learning experiences, and technical accreditation paths that raise the bar for technical excellence across the organization. This role is ideal for someone who thrives at the intersection of technical depth, program management, and field enablement, and who enjoys helping technical teams become more effective in customer-facing situations.

Requirements

5+ years of experience in technical enablement, sales engineering enablement, developer enablement, or technical program management within a SaaS or developer-focused company.
Experience working with Solution Engineers, Sales Engineers, Customer Success Engineers, or developer-facing teams.
Strong understanding of API platforms, developer workflows, or technical SaaS products.
Proven experience building technical training programs, certifications, or enablement frameworks.
Ability to translate complex technical concepts into clear, practical learning experiences.
Strong program management skills with the ability to drive cross-functional initiatives across global teams.
Excellent communication and facilitation skills, with experience delivering workshops or technical enablement sessions.
A data-driven mindset with the ability to connect enablement initiatives to customer outcomes and business impact.

Nice To Haves

Experience with learning platforms (LMS), enablement tools, and content management systems is a plus.

Responsibilities

Build and scale technical enablement programs
Design and manage global technical enablement initiatives that support Solution Engineers and Customer Solution Engineers across the customer lifecycle.
Develop scalable enablement frameworks that ensure technical teams can consistently deliver high-impact customer engagements.
Develop technical accreditation and certification programs
Create structured technical accreditation programs that validate expertise in Postman’s platform and API workflows.
Build learning paths that help technical teams continuously grow their platform knowledge and technical capabilities.
Enable Solution Engineers for successful customer evaluations
Ensure SEs have strong technical acumen on Postman’s platform and how it fits into modern API and developer workflows.
Build programs that strengthen: Technical discovery and solution mapping Technical storytelling and demo delivery Proof-of-Value (POV) design and execution
Develop reusable demo frameworks, technical assets, and playbooks to support customer evaluations.
Enable Customer Solution Engineers to drive adoption and success
Ensure CSEs are equipped to guide customers through technical onboarding and implementation.
Build enablement programs focused on: Driving platform adoption and usage Best practices for scaling Postman across teams Supporting complex customer technical issues, including P0 technical support scenarios Guiding customers through enterprise API workflows and governance.
Partner cross-functionally across the company
Collaborate with Product and Engineering to translate new platform capabilities into training, labs, and technical learning content.
Partner with Sales Engineering and Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
Work with Product Marketing and RevOps to support new product launches and technical go-to-market initiatives.
Measure impact and continuously improve
Define and track success metrics such as technical accreditation completion, demo effectiveness, POV success rates, onboarding effectiveness, and customer adoption metrics.
Gather feedback from the field to continuously improve enablement programs and learning experiences.