Technical Enablement Manager
About The Position
Recast Software is looking for a Technical Enablement Manager to lead, evolve, and optimize our existing Customer Enablement Program to drive both the depth and breadth of product utilization across our customer base. You'll leverage your extensive experience in ConfigMgr/ MECM/ SCCM and Intune to strengthen and scale established enablement initiatives that help our ever-expanding customer base use the Recast product suite to its full potential. Deploying and refining curriculum at scale, you'll reach thousands of users to train and certify them on Recast's product. Your work will be integral for all customers, from getting brand new customers familiar with the tools, to helping our most advanced users expand their utilization of products they've used for years. The ideal candidate has expertise in endpoint management with SCCM/ MECM/ ConfigMan and Intune who loves to share their expertise to help other system administrators do their jobs better. Not only are you a natural teacher who breaks down complex topics, so they are understandable and interesting, you're also a constant and curious learner. You enjoy improving and expanding established programs, using data and feedback to refine content, delivery, and outcomes over time.
Requirements
- 3+ years’ experience using ConfigMgr (SCCM), preferably using the Enterprise Right Click Tools
- 2+ years’ experience using Microsoft Intune
- Enthusiasm for helping people, especially your peers, get the most value out of tools and products
- Experience crafting content and leading trainings for a technical audience
- Exceptional communication, instructional, and presentation skills with strong customer service
- Comfortable working in multiple platforms and mediums to most effectively deliver instructional content
- Highly accountable and self-motivated, comfortable owning projects from conception to follow-through while handling competing (and sometimes cross-functional) priorities
- Strong problem solving and critical thinking skills
Nice To Haves
- Experience with customer enablement
- Experience working with external customers
- Experience in the SaaS industry
- Experience using enablement platforms (like Skilljar or Gainsight)
Responsibilities
- Maintain Recast's Customer Enablement Program; reviewing our enablement strategy, crafting the training content, and executing the Program at scale across our growing customer base
- Build and maintain a library of engaging and effective curriculum; identifying the most important topics to educate our customers and actively filling gaps in our enablement offerings
- Work with internal Subject Matter Experts to capture and share best practices with our customers
- Deploy and utilize an enablement platform (NorthPass now Gainsight Customer Education) to disseminate trainings and courses at scale
- Craft and host live webinars
- Strive to improve internal and external knowledge bases by investing your learnings back into the enablement program, documentation, and other resources.
- Develop a deep understanding of Recast’s products, our customers’ environments, and the systems market at large
- Develop a deep understanding of our customers and how we can best serve their enablement needs
- Work cross functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve
Benefits
- Medical, dental, and vision
- FSA or HSA with company contributions
- Employer paid STD, LTD, AD&D and life insurance
- 401k with 4% employer match
- Work-life balance, flexible time off, and remote work options
- Parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
