Program Manager - Residential
About The Position
The NewPath Child & Family Solutions Program Manager oversees, manages, and supervises the therapeutic residential milieu, staff, and clients. The Program Manager is responsible for the quality of residential care, the 24/7 operations of the program, and direct oversight of residential treatment supervisors and shift leads, who have direct oversight of the residential treatment technicians. The Program Manager educates employees and models trauma informed care approaches and evidenced based interventions that promote treatment, appropriate levels of care, and therapeutic excellence. The Program Manager will directly oversee and support the Residential Program's direct care staff regarding quality of care, treatment of persons served, safety, and the therapeutic environment.
Requirements
- Bachelor's Degree in a related field (Social Work, Psychology, Education, etc.)
- Three years' experience in the mental health field.
- Previous management experience required.
- Must be at least 21 years of age.
- Have a valid driver's license and good driving record with no more than 5 points and current automobile insurance.
- Must be able to pass a pre-employment background check.
- A clean criminal background check is required.
Nice To Haves
- Fluency in various intervention modalities, including TCI preferred.
- Experience with a special population, with mental health diagnoses preferred.
- Excellent written and verbal communication skills.
- Good analytical, problem-solving skills, and the ability to remain calm and professional in crisis situation.
Responsibilities
- Provide active support in managing the milieu of the program. This includes being physically present in the milieu while managing problematic behaviors from youth, actively problem solving with fellow staff, facilitating interventions with youth, and modeling for others trauma-responsive behaviors.
- Actively assist in creating a trauma-responsive environment, including role modeling and educating others regarding trauma-responsive interventions.
- Works with the Sr. Director of Residential Interventions, other Program Manager, Staff Development Specialists, and Supervisors with hiring, implementing orientation training, maintaining compliance with training for all staff, and collaborating on performance reviews and improvement plans for staff.
- Effectively fulfills a regulatory role of on-campus manager, monitoring all program routines, youth, staff, and facility while making appropriate adjustments to ensure proper and safe functioning.
- Ensures oversight of the daily staff scheduling for the program, including ensuring that the program maintains an appropriate staff–to–client ratio, managing call-offs, ensuring 24/7 coverage, and overtime.
- Provides assistance and support as needed, including backup coverage as a supervisor and direct care staffing coverage as scheduled or needed.
- Ensure critical incidents and restraint incidents are documented and reviewed per program policy.
Benefits
- Competitive Compensation
- Excellent Benefits Package Including Medical, Dental, Vision, and Life Insurance
- Career Growth in an Inclusive Company Culture
- 401(k) (4% automatic employer contribution – no required match)
- Paid Holidays, Vacation and Sick Days
- Employee Discounts & Partner Programs
- Tuition Reimbursement
- Employee Assistance Program
- Flex Spending Accounts
- Paid Family/Paternal Leave
- Legal Benefits Services
- Clinical Counseling/Therapy Licensure Supervision Hours (Cost Covered)
- Board Licensure Exam Cost Covered (Therapy, Counseling, and Nursing)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
