Program Manager - Pilot Strategy

United Airlines•Chicago, IL

1d•$102,220 - $133,194

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Job overview and responsibilities The Program Manager will be responsible for overseeing and coordinating multiple pilot pathway initiatives, including Aviate and Military Pathway Programs, to ensure alignment with organizational expectations and goals. This role supports a variety of pilot strategy programs, policies, projects, and technology efforts and requires a comprehensive understanding of all pathway initiatives. Reporting to the Senior Manager – Aviate and Pilot Strategy, the Program Manager will lead efforts in program reporting, compliance tracking, and performance analysis, while identifying and resolving inefficiencies across workflows. This position acts as a key cross-functional partner, collaborating closely with Pilot Hiring, UAX Commercial, HR, and other departments to ensure seamless execution and integration of program components. The ideal candidate will possess strong leadership, project management, and communication skills, with the ability to present insights and performance data to executive stakeholders and partner organizations. This role offers an opportunity to lead stakeholder meetings, manage high-impact relationships, and drive continuous improvement through data-informed decision-making. Strategy and program design - Lead strategic efforts to identify and improve programs aligned with defined team objectives Support Sr Manager in strategy, KPI, objective, and goal creation and implementation Lead cross-functional collaboration between Pilot Hiring, UAX Commercial, Human Resources, and other internal stakeholders to drive seamless execution of pilot pathway programs, while identifying and resolving operational inefficiencies through structured project management and continuous process improvement Program management: Manage key program components to support the needs of Aviate and the Military program, including the Aviate Coaching and Development program, Aviate Leave of Absence and employee program, participant compliance and offboarding, travel privileges, and customer support (e.g. HelpHub and ServiceNow) Analytics / Reporting - Determine data and sources for analysis and reporting Conduct, interpret, and utilize data analysis to assess program performance, areas of opportunity, forecast future needs, and influence strategic decisions Develop effective reporting and visualizations to meet program needs Technology - Serve as the subject matter expert for all technology platforms supporting the Aviate and Military Pathway Programs, including My Aviate, Salesforce, Foundry, and Azure DevOps (ADO), ensuring systems are leveraged effectively to drive program success and scalability Utilize technology to support and enhance participant, prospective, partner, and United stakeholder needs and experiences Create dashboard and forecast models to support strategic decision making Development – Coordinate and manage efforts to identify and analyze participant performance for areas of opportunity Create and oversee implementation of recommendations to implement development opportunities or policy updates to improve participant preparedness and performance at UAL Engagement: Support Aviate engagement efforts by providing insights, industry trend analysis, and program data to inform innovative engagement strategies and drive pilot pipeline success Serve as the relationship manager for UAX and 135 partner organizations, fostering strong partnerships, providing performance reporting and data-driven insights Program Compliance: Develop and maintain comprehensive documentation and program reporting to support stakeholder evaluations and presentations

Requirements

Bachelor's degree or 4 years of relevant work experience in Aviation/Aeronautics, Business, Industrial Engineering, Communications, or related field
4+ years of airline/aviation business experience, or related field
Knowledgeable of Aviate program to ensure alignment and consistency across all stakeholders and Aviate initiatives
Project management experience
Excellent presentation delivery skills
Organization skills and multitasking abilities
Must work well in a highly collaborative and fluid work environment
Communicating, facilitating, or presenting to large audiences and key stakeholders
Possesses solid communication, multitasking, & analytical skills as well as project management capabilities
Able to coordinate inter-departmentally
Ability to think strategically and recommend solutions to identified problem
Able to listen, assess and identify appropriate resources and communicate the solution
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience with project management tools and techniques
Airline/aviation business experience
Experience working directly with pathway programs, pilot hiring/recruiting
Data analytics experience or related field
Business acumen
Private Pilot License (PPL) or higher

Responsibilities

Overseeing and coordinating multiple pilot pathway initiatives, including Aviate and Military Pathway Programs, to ensure alignment with organizational expectations and goals.
Supporting a variety of pilot strategy programs, policies, projects, and technology efforts.
Leading efforts in program reporting, compliance tracking, and performance analysis.
Identifying and resolving inefficiencies across workflows.
Acting as a key cross-functional partner, collaborating closely with Pilot Hiring, UAX Commercial, HR, and other departments to ensure seamless execution and integration of program components.
Leading stakeholder meetings, managing high-impact relationships, and driving continuous improvement through data-informed decision-making.
Leading strategic efforts to identify and improve programs aligned with defined team objectives.
Supporting Sr Manager in strategy, KPI, objective, and goal creation and implementation.
Leading cross-functional collaboration between Pilot Hiring, UAX Commercial, Human Resources, and other internal stakeholders to drive seamless execution of pilot pathway programs, while identifying and resolving operational inefficiencies through structured project management and continuous process improvement.
Managing key program components to support the needs of Aviate and the Military program, including the Aviate Coaching and Development program, Aviate Leave of Absence and employee program, participant compliance and offboarding, travel privileges, and customer support (e.g. HelpHub and ServiceNow).
Determining data and sources for analysis and reporting.
Conducting, interpreting, and utilizing data analysis to assess program performance, areas of opportunity, forecast future needs, and influence strategic decisions.
Developing effective reporting and visualizations to meet program needs.
Serving as the subject matter expert for all technology platforms supporting the Aviate and Military Pathway Programs, including My Aviate, Salesforce, Foundry, and Azure DevOps (ADO), ensuring systems are leveraged effectively to drive program success and scalability.
Utilizing technology to support and enhance participant, prospective, partner, and United stakeholder needs and experiences.
Creating dashboard and forecast models to support strategic decision making.
Coordinating and managing efforts to identify and analyze participant performance for areas of opportunity.
Creating and overseeing implementation of recommendations to implement development opportunities or policy updates to improve participant preparedness and performance at UAL.
Supporting Aviate engagement efforts by providing insights, industry trend analysis, and program data to inform innovative engagement strategies and drive pilot pipeline success.
Serving as the relationship manager for UAX and 135 partner organizations, fostering strong partnerships, providing performance reporting and data-driven insights.
Developing and maintaining comprehensive documentation and program reporting to support stakeholder evaluations and presentations.