Program Manager, Organizational Wellness

University of Southern California•Los Angeles, CA

2d•$115,000 - $130,000

About The Position

The USC WorkWell Cente r, part of the University of Southern California’s Office of Behavioral Health, is seeking a Program Manager, Organizational Wellness to support institution-wide initiatives that advance employee well-being, engagement, and healthy workplace culture. This position drives the development, coordination, and delivery of organizational wellness and employee assistance programming serving USC faculty and staff. The Program Manager collaborates with university leaders and campus partners to translate employee needs into responsive programs, services, and resources that promote professional effectiveness and personal well-being. The role combines program leadership, stakeholder collaboration, and organizational wellness implementation, supporting USC’s commitment to fostering a thriving and resilient workforce.

Requirements

Master’s degree in Psychology, Social Work, Counseling, Organizational Development, Public Health, or related field
Five (5) years of relevant professional experience, including experience in employee assistance, wellness programming, human resources, or organizational support services
Demonstrated experience managing programs or operational initiatives within complex organizations
Strong interpersonal skills with ability to collaborate effectively across diverse stakeholder groups
Excellent written, verbal, and analytical communication skills
Ability to manage competing priorities while maintaining discretion with confidential information
Demonstrated experience managing program operations and administrative functions.
Experience developing employee assistance resource content and materials.
Ability to provide consistent, confidential support and resource referrals to faculty/staff.
Proven knowledge of psychology principles applied to human resources administration, employee engagement and program development.
Experience with employee crisis intervention, management and incident response and reporting.
Advanced knowledge of industrial-social work, organizational psychology or counseling theories and techniques.
Proven interpersonal skills, able to establish strong, positive working relationships and rapport with varied groups of team members.
Experience with assessment and evaluation of mandated employee referrals.
Exceptional organizational skills, able to prioritize between immediate needs and long-term objectives.
Ability to exercise sound judgment in making decisions with minimal supervision and discretion with confidential information.
Excellent written and verbal communications skills.
Proficiency with Microsoft Office.
Excellent analytical skills, able to think strategically and creatively.

Nice To Haves

Experience in higher education, healthcare, or large institutional environments
Background in employee assistance programs (EAP), organizational wellness, or workplace engagement initiatives
Experience supporting organizational assessments, program evaluation, or change initiatives
California licensed mental health professional (LMFT, LCSW, LPCC) or related credential preferred
Certified Employee Assistance Professional (CEAP), ICF coaching credential, or similar certification
Licensed Marriage and Family Therapist - LMFT (CA DCA) LPCC and/or LCSW certifications from an accredited program.
Post-master’s certification in a clinical setting.
Certified Employee Assistance Professional (CEAP) certification or equivalent EAP experience.

Responsibilities

Lead development and delivery of organizational wellness and employee assistance programming aligned with university priorities
Partner with schools, departments, and HR stakeholders to assess workforce needs and implement targeted wellness initiatives
Manage program operations, administrative processes, and service delivery to ensure high-quality and confidential support services
Develop and deliver workshops, trainings, and educational programming addressing workplace well-being, stress management, and organizational effectiveness
Coordinate outreach, communications, and promotional strategies to increase awareness and engagement with WorkWell services
Monitor program effectiveness using utilization data, stakeholder feedback, and outcome measures; recommend improvements and new service offerings
Support organizational wellness initiatives including workplace climate efforts, employee engagement activities, and cross-campus collaboration projects
Prepare reports, presentations, and briefing materials for leadership to support strategic decision-making
Supervise staff and/or student workers as assigned
Maintain alignment with university policies, ethical standards, and confidentiality requirements