Program Manager - Onboarding and Operations
About The Position
The Program Manager for Onboarding & Operations is responsible for creating a seamless and engaging new hire experience that accelerates time-to-productivity and builds early engagement. This role involves designing and managing end-to-end onboarding and operations programs, including onboarding buddy programs and traditional/transition new hire orientation. The Program Manager will partner with HR, hiring managers, and business leaders to align onboarding experiences, ensuring consistency across locations, roles, and departments while allowing for customization. Key responsibilities include managing onboarding communications, schedules, and materials, tracking onboarding effectiveness (time-to-productivity, engagement, retention), identifying opportunities to streamline and improve onboarding processes, and incorporating feedback from new hires and stakeholders into program improvements.
Requirements
- 4–7+ years of program management, HR, or L&D experience
- Strong organizational and process design skills
- Experience with onboarding or employee experience initiatives
- Ability to manage multiple stakeholders and priorities
- Strong communication and change management skills
- Demonstrates accountability and a creative, solution-focused mindset
- Ability to speak Spanish preferred
Responsibilities
- Design and manage end-to-end onboarding and operations programs, including onboarding buddy programs and traditional/transition new hire orientation
- Partner with HR, hiring managers, and business leaders to align onboarding experiences
- Ensure consistency across locations, roles, and departments while allowing for customization
- Manage onboarding communications, schedules, and materials
- Track onboarding effectiveness (time-to-productivity, engagement, retention)
- Identify opportunities to streamline and improve onboarding processes
- Incorporate feedback from new hires and stakeholders into program improvements
- Deliver training as needed
Benefits
- Annual bonus
- Paid time off including vacation, sick time, and 14 holidays
- Medical, dental, vision, and life insurance options
- HSA/FSA plans
- Short and long-term disability paid by the company
- Apartment Benefit option to live on-site at the community you are working
- 401(k) plan with up to 6% employer match
- Paid parental leave of up to 16 weeks
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits
- Pet insurance
- Consumer discounts on various products and services
- Opportunities for ongoing professional development, leadership training, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
