Program Manager-Office of Chief Executive Officer

Duke Careers•Durham, NC

4d•Onsite

About The Position

Duke University Health System (DUHS) is seeking a highly organized, proactive, and strategic Program Manager to support the Office of the Chief Executive Officer. This role serves as a key operational partner to the CEO and Chief of Staff, helping to translate priorities into action, drive coordination across initiatives, and ensure the effective day-to-day functioning of the CEO’s office. This position balances strategic coordination, project execution, and executive operations. The Program Manager plays a critical role in managing competing priorities, enabling leadership effectiveness, and ensuring alignment across stakeholders. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, high-visibility environment.

Requirements

Work requires a business/office management background generally equivalent to a Bachelor’s degree in a business or secretarial related field.
Knowledge generally acquired through ten (10) years of executive administrative support experience of increasing variety and/or complexity.
OR an equivalent combination of relevant education and experience.
Deep understanding of healthcare organization operations, procedures, and personnel.
Proven ability and temperament to work with highly sensitive and confidential information.
Proficiency in business vocabulary to effectively represent the executive and the company to external parties.
Exceptional attention to detail and the ability to make sound decisions in high-pressure situations.
Advanced skills to plan, manage, and coordinate complex executive activities and major functions.
Preferred proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams), virtual meeting platforms (Zoom), Concur expense management, and SAP.

Nice To Haves

Responsibilities

Act as the CEO’s ambassador, embodying DUHS values of teamwork, integrity, diversity, excellence, and safety.
Treat all team members and external constituents with unwavering respect and professionalism.
Demonstrate the courage to challenge the norm, question direction, and recommend innovative solutions.
Handle sensitive business and confidential information with extreme discretion, tact, and diplomacy.
Manage and optimize the CEO’s complex calendar, ensuring time is aligned with strategic priorities and key relationships.
Triage incoming communication to the CEO and ensure appropriate follow-up occurs within the CEO’s office.
Coordinate travel logistics, accommodations, and detailed itineraries; manage executive expense reports, invoices, and purchases via Concur.
Lead the planning of internal events, off-site meetings, and conference travel for small and large executive groups, including the DUHS Board of Directors.
Navigate company resources and build relationships across various departments to collect information and respond to requests on behalf of the CEO.
Partner with executive suite teams to ensure seamless daily operations, conference room management, and supply inventory.
Prepare meeting agendas, pre-read materials, and follow-ups to ensure outcomes are tracked and well-structured.
Develop high-quality PowerPoint decks and Excel-based trackers/models, ensuring accuracy and clarity for office projects.
Develop and maintain project plans, trackers, and dashboards to provide visibility into priorities and deadlines.
Gather, organize, and synthesize information from across the organization into clear, usable formats and data sets.
Support the drafting of internal documents and memos under the direction of the Chief of Staff.
Manage logistics for Board of Directors and committee meetings, including scheduling, room setup, and technology support.
Partner with the DUHS Board Secretary to ensure timely preparation and delivery of board materials.
Track board calendars, key milestones, and annual cycles (e.g., meetings, retreats, and committee cadence).
Support on-site execution of board meetings, including day-of coordination and issue resolution.
Coordinate board member travel and accommodations, ensuring a high-quality, "white-glove" experience through proactive planning and a service-first mindset.