Program Manager of Older Adult Services

Bergen Family Center•Englewood, NJ

2d•$0 - $65,000•Hybrid

About The Position

The Program Manager of Older Adult Services leads the daily operations of a grant-funded senior wellness initiative focused on reducing social isolation and improving quality of life for older adults. This role oversees care management, participant engagement, group programming, and community partnerships while ensuring alignment with grant requirements and organizational priorities. The position serves as a key driver of service quality, participant retention, and outcome tracking within a person-centered aging services model. This role is central to ensuring older adults remain socially connected, supported, and engaged in their community. It directly impacts participant well-being, program performance metrics, and grant compliance. Strong execution in this role strengthens organizational credibility with funders and expands the reach of critical aging services.

Requirements

Bachelor’s degree in social work or related field preferred
Minimum of 2 years of experience in program management, care coordination, or aging services
Bilingual English/Spanish preferred
Valid New Jersey driver’s license and reliable transportation required
Must successfully pass all required background checks
Communication: Clear, professional, and participant-centered communication across diverse audiences
Teamwork: Strong collaboration with internal staff, volunteers, and external partners
Cultural Competence: Ability to work effectively with diverse older adult populations
Problem-Solving: Strong critical thinking and ability to respond to complex participant needs
Organization & Time Management: Ability to manage multiple priorities in a grant-driven environment
Microsoft Office Suite (Word, Excel, Outlook)
Data tracking and reporting systems (program-specific databases)

Nice To Haves

Experience with case management or client tracking systems preferred

Responsibilities

Lead day-to-day implementation of the senior wellness and social isolation reduction program
Conduct participant assessments and develop individualized engagement and care plans
Provide ongoing care management through home visits, phone outreach, and coordinated service referrals
Ensure consistent delivery of group programming, wellness activities, and engagement services in collaboration with program staff
Monitor participant engagement, retention, and service utilization trends
Coordinate multidisciplinary staff and program activities to ensure alignment and operational consistency
Support training, onboarding, and supervision of volunteers in partnership with program staff
Collaborate with the Program Coordinator to ensure smooth execution of group activities and events
Ensure completion of baseline and follow-up assessments related to social isolation, emotional well-being, and engagement outcomes
Maintain accurate participant records, case notes, and program documentation
Track outcomes and prepare reports for internal leadership and external funders
Ensure program activities meet all grant, regulatory, and organizational compliance standards
Manage relationships with community partners and contracted service providers
Monitor partner performance and service quality, ensuring alignment with program goals and deliverables
Collaborate with the Director of Older Adult Services on program planning, reporting, and strategic improvements
Communicate regularly with internal teams to support integrated service delivery
Analyze program data to assess effectiveness and identify trends
Identify service gaps, barriers to participation, and opportunities for program enhancement
Support continuous improvement initiatives to strengthen participant outcomes and program impact