Director of System of Care (DSOC) Adult & Older Adult

The Hume Center•Concord, CA

2d•Onsite

About The Position

The Hume Center, a federally certified Community Mental Health Center (CMHC) founded in 1993, provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is to promote psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential. This role involves providing exceptional leadership and oversight of the Center’s clinical services to adults and older adults, ensuring adherence to the highest standards of care, ethical practices, and compliance with national regulations, laws, and state licensing board requirements. The position is responsible for maintaining the agency procedural manual for clinical services, contributing expertise and training in a specific area of clinical practice, and fostering a supportive work environment. Key duties include implementing clinical policies, providing clinical training and consultation, supervising Community Clinical Program Directors and Clinical Directors, and performing direct clinical services to maintain clinical skills.

Requirements

Doctorate degree in Clinical Psychology, or related field
Licensed as a Psychologist in the State of California
Eight years of clinical experience providing psychological services required.
Four years of clinical supervision experience required.
Demonstrate flexibility to handle organizational needs.
Must be willing to work full-time, minimum 40 hours/week, and be present at The Hume Center five days a week.
Must be willing to work some evenings and weekends when needed.
Demonstrate primary professional commitment and knowledge for representation of The Hume Center.
Proficient in using GSuite (including Gmail, Drive, Sheets, Slides, etc), various Microsoft programs (including Word, Excel, and PowerPoint), and Electronic Health Records (EHR).
Possess a valid California Driver’s license.
Must be willing to use your own vehicle and valid car insurance for work related travel.
This job requires travel between clinics and community sites in Contra Costa and/or Alameda Counties at times.
Be willing to use your own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues.
Familiar with and/or able to work within the Family Partner and Consumer Empowerment shift.
A history of maintaining confidentiality and discretion in all professional relationships
Ability to pass pre-employment background check, Physical, and TB clearance

Nice To Haves

Proficiency in communication in any one of the following languages in addition to English: Spanish, Farsi, (Pushto/Dari), Punjabi, Hindi, Tamil, Urdu, Gujarati, Cantonese, Mandarin, Vietnamese, or ASL or other language spoken in the Bay Area.
Experience of conducting community engagement, outreach, consultation, and providing prevention/early intervention services in the community, to improve access to behavioral health services.
Two years’ experience at the Hume Center and attained at least Fully Satisfactory performance reviews regularly in previous positions at Hume Center.
Understanding of people management
Demonstrates Creativity, Flexibility and Openness
Demonstrates High Professionalism
Strong Organizational Skills
Effective Interpersonal Skills, verbal and written communication skills
Ability to Maintain Confidentiality
Detail oriented.
Works independently.
Ability to work in fast-paced, ever changing environments and effectively adapting to change
Excellent conflict management resolution and problem-solving skill
Ability to prioritize tasks and to meet deadlines
Ability to work collaboratively and effectively with team members at all levels
Excellent relationship management skills and emotional intelligence
Experienced in close collaboration with other leaders and professionals
Ability to hold accountability and support growth and responsibility
Adept at working with both internal and external cross-functional teams.
Ability to manage project details and project management skills
Strong management skills
Charismatic Trainer

Responsibilities

Supervise Community Clinical Program Directors (CCPD), Clinical Directors and Clinical Supervisors and enable them to provide clinical leadership to their clinic and/or programs.
Ensure CCPDs conduct initial outreach and engagement with referral sources and maintain those relationships.
Collaborate with managing operations supervisor regarding clinical specific sections in performance reviews.
Collaborate with the DO and/or DCPO regarding interviews and clinically supervise a team of service providers.
Collaborate with the DO and DCPO regarding referrals, considering clinical aspects and appropriate provider assignments.
Ensure up-to-date Incident to and Supervisor Coverage staffing plans across programs and clinical leadership coverage.
Collaborate with the Operations Team on WSAs, SMART goals, Monthly direct Service reports, and Time offs.
Develop professional Position Impact Results Framework (PIRF) and coach direct reports to incorporate its core tenets.
Collaborate and/or consult with 3rd parties in client cases regarding service fit, access, and linkage for non-routine inquiries.
Identify community resources and establish collaborative relationships with community liaisons.
Maintain knowledge of new and updated requirements for contracts, funding sources, and Behavioral Health regulations and procedures.
Develop, deliver, and evaluate community mental health program services.
Provide community mental health consultation and manage Hume’s grievance process.
Develop and maintain program missions in line with The Hume Center’s mission and contract expectations.
Develop and meet program goals and objectives.
Support team members clinically to meet productivity, timeliness, and other objective measures.
Represent The Hume Centers’ programs’ services in the community.
Conduct outreach and educational presentations in the community.
Develop and maintain positive collaborative relationships in the community.
Participate in collaborative meetings at The Hume Center and in the community.
Collaborate with Hume Center Management and Supervisors to ensure program goals and objectives are met.
Attend, lead, and/or ensure weekly program staff meetings, training, group and individual supervision are conducted.
Conduct research related to outcomes.
Engage in outreach for increasing access to behavioral health services.
Provide substitution, as needed, for roles within their scope of leadership and/or for colleagues.
Fulfill additional leadership responsibilities, as needed.
Coordinate regularly scheduled collaboration meetings and maintain relationships with community partners.
Facilitate and/or Participate in Clinical Supervisors Peer Consultation and population-specific tracks.
Lead as the Chair of CQRT Meetings.
Actively participate at the senior Clinical Initiatives Leadership team (SCILT) meetings.
Collaborate with relevant Operations’ department leaders/staff regarding clinic administrative sections for clinical procedures.
Maintain knowledge of new initiatives/legislations/research and changes therein.
Maintain knowledge of new and updated requirements of all relevant professional National, State and County regulations, procedures and forms.
Participate in professional community, county, state and federal advisory, policy making, planning, and/or membership forums.
Ensure consistency of clinical practices and training within a Community Mental Health Center setting.
Develop and maintain behavioral health services in line with The Hume Center’s mission and the teachings of the Community Behavioral Health Training Center.
Provide consultation as needed to other service providers in the agency.
Complete required Continuing Professional Development to ensure active and positive professional practice license status.
Ensure quality assurance of training consultation to behavioral health professionals to the highest standards of practice.
Ensure oversight of the delivery of quality training to participants.
Ensure the Center’s clinical supervision and training practices align with Hume Center’s mission.
Ensure quality assurance of clinical records, authorization, and documentation of activities.
Participate in Professional Leadership, relevant Management and Operations, Training Consultants, and Management Team meetings, as needed.
Collaborate with the Operations team in the smooth running of the programs/clinics.
Participate in recruitment and utilization of staff (employee, trainees and specialty professional independent contractors).
Maintain knowledge of new and updated requirements of all relevant professional State Board regulations, procedures and forms.
Complete required continuing education units to ensure active and positive professional practice license status.
Ensure review and completion of relevant information and forms related to professional State Board requirements with assigned supervisees.
Coordinate training and orientation of staff, including service providers assigned to a program of oversight.
Complete performance reviews of staff.
Identify professional/staff needs and develop and implement a professional/staff development plan.
Review and sign service providers’ case records, including intakes, clinical progress notes, discharge summaries as assigned.
Meet with the assigned Supervisor on a weekly basis for individual supervision.
Participate in assigned team meetings.
Attend other required meetings.
Organize and facilitate interactive didactic seminars relevant to the scope of The Hume Center’s program(s).
Provide expertise in community mental health and clinical practice in various settings and disciplines.
Apply the Public Health model of providing community mental health service.
Apply Mental health consultation principles.
Apply the Primary Behavioral Health Clinician model.
Develop peer consultation mental health education groups.
Engage in community organization for mental health.
Consult with trainees on clinical and program matters.
Demonstrate knowledge and skills in clinical assessment.
Demonstrate knowledge and skills in clinical services: Adult, individual, group, child, youth, couples and family therapies.
Demonstrate understanding in working effectively with culturally, socio-economically, and ethnically diverse populations.
Demonstrate understanding of alcohol and other drug addiction and recovery.
Demonstrate understanding of resiliency, recovery and wellness approaches.
Participate in quality assurance processes within the program and department.
Collaborate with Clinical/Community Program Managers to ensure all relevant training areas are covered.
Provide direct services in a service program.
Conduct intake sessions, individual therapy, group therapy, and discharge/transfer summaries.
Complete case records thoroughly.
Implement mental health assessments to determine treatment plans and treatment team membership.
Perform crisis intervention, assessing risk for self harm, and taking appropriate clinical action.
Participate in program development, implementation and evaluation.
Participate in clinical case consultation.
Fulfill additional clinical responsibilities as needed.
Demonstrate an understanding of The Hume Center’s Philosophy, Organizational Culture, and Organizational Channels of Communication.
Fulfill any additional duties specified by Supervisor (Chief, Community Mental Health) or a Vice-President or President/CEO.