Program Manager, New Student Success

Northeastern University•Boston, MA

9d•Onsite

About The Position

The Program Manager, New Student Success plays a central role in delivering the First-Year Academic Resource Center's programming and student support day-to-day. This includes developing and delivering student success workshops, meeting individually with students to support their transition to and success at Northeastern, planning and facilitating community programming, and supporting retention and engagement initiatives designed to promote new student success and belonging. While the Program Manager will work with all populations served by the center, they will have a particular focus on supporting transfer students from other institutions and new students arriving on the Boston campus after spending their first year elsewhere in Northeastern's Global Network. The Program Manager will work under the direction of the Associate Director for the First-year Academic Resource Center. The First-Year Academic Resource Center serves as a homebase for first-year and new undergraduate students on Northeastern's Boston campus. Our mission is to help new students navigate Northeastern, build the skills, confidence, and habits that support success, and explore opportunities and resources that further their academic, professional, and personal experience here. In addition to delivering programming for first-year and new students, the center runs a cross-functional proactive support initiative that uses student success data to identify students experiencing challenges and coordinate early outreach and support. The center launched in Fall 2025 supporting first-time first-year students in Boston and is expanding in Fall 2026 to support all new undergraduate students on Northeastern’s Boston campus – including first-time first-year students, traditional transfer students, and students moving to Boston after spending their first year of college at another campus in the Northeastern network.

Requirements

Master's degree preferred, preferably in higher education, counseling, student affairs, human services, or a related field.
One to three years of experience supporting college students through programming, student engagement, advising, orientation, residence life, academic success, or related areas preferred.
Demonstrated commitment to supporting first-year, transfer, and new students as they transition to and thrive at Northeastern.
Strong written and verbal communication skills
The ability to design and facilitate engaging educational programs, workshops, and student experiences
A student-centered approach, with the ability to build welcoming, supportive relationships while helping students navigate challenges and connect with appropriate resources
The ability to communicate effectively with diverse populations, and to exercise discretion and confidentiality around sensitive student information
Comfort working with basic data tools (Excel, or willingness to learn); familiarity with Navigate360 or similar platforms a plus
Excitement for joining a growing center and helping shape a new role as it takes form
The ability to work in person at Northeastern's Boston campus five days per week, with some evening and weekend availability required, particularly during Welcome Week and other high-traffic programming periods

Nice To Haves

Master's degree, preferably in higher education, counseling, student affairs, human services, or a related field.
Familiarity with Navigate360 or similar platforms

Responsibilities

Own the day-to-day design and delivery of workshops, community events, and outreach for transfer and new students, including hosting the Transitions workshop series, Transfer Thursdays, and Network Meetups
Meet individually with students seeking guidance on their transition to Northeastern, helping them navigate university resources, develop strategies for success, and connect with appropriate campus partners.
Support the delivery of programming and events across the center’s first-year and new student populations, ensuring the needs of transfer and new network students are represented throughout
Serve as the center’s primary point of contact for transfer student programming, collaborating with colleagues across academic advising and student life to coordinate shared initiatives and support
Support the planning and execution of community-building events for first-year, new, and transfer students
Assist in coordinating exploratory and educational programming that introduces students to university resources, helps them build skills for success, and encourages engagement in campus opportunities, including soliciting guest speakers, planning workshops, and coordinating drop-in tabling sessions in the center
Support the Associate Director with outreach and follow up to students flagged through the center’s proactive support process, with a particular focus on identified transfer and new students from the global network
Provide individualized follow-up and support conversations with students referred through the center, helping students identify next steps and connect with appropriate campus resources.
Ensure timely and accurate referrals and coordination with campus support services
Assist the Associate Director in day-to-day center operations, including managing communications channels (newsletters, social media), reception, and room bookings
Assist the Associate Director in launching and growing a student-employment program to increase student awareness and presence in the center
Serve as a warm and welcoming presence in the center