Student Success Program Management Specialist

Towson University•Towson, MD

8d•Onsite

About The Position

Provides administrative and logistical support for all of the Student Success Programs initiatives and programming. This includes managing programs such as the SAGE peer mentoring program, SAGE living learning community, CROP college readiness outreach program, Gen One workshops, H.E.R. and Man 2 Man identity-based support programs, and the TU4Balt program. The role also involves leading the annual "De-Stress for Success" program, managing registration, setup, and post-event assessments. Data collection and analysis for reporting are key functions. The position coordinates departmental communications and marketing efforts, including website content, announcements, event postings, digital signage, and newsletters. It serves as the primary point of contact for the Student Success Programs email account. Space reservations and logistics are managed using 25 live software. The role supports the Director's calendar and assists with scheduling for other staff. Additionally, it involves maintaining scholarship documentation for over 120 recipients, assisting with recruitment and hiring processes, supervising and coordinating Office Assistants, and processing payroll and federal work study paperwork. The position also handles vendor payments, reconciles orders, prepares invoices, and creates purchase orders and contractual agreements. It is responsible for ordering and maintaining office and programming supplies. Responsibilities include screening calls and visitors, managing departmental calendars, scheduling meetings, coordinating travel, preparing agendas, and recording minutes. Facilities management, including building repairs, work order requests, and key maintenance, is also part of the role. The position prepares and maintains policies, procedures, forms, and the Policy and Procedure Manual.

Requirements

Bachelor's degree.
Two years of experience in administrative staff work.
Elementary knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information.
Elementary knowledge of basic methods and techniques used in organizing and conducting studies and analyses or programs, procedures, and organizations.
Elementary knowledge of basic analytical and statistical principles and techniques.
Skill in the use of office automation software and its application.
Skill in operating manual and automated office equipment.
Ability to establish and maintain effective working relationships.
Ability to present ideas and information clearly and concisely both orally and in writing.
Ability to perform mathematical computations.
Ability to present statistical material in chart and graph form.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Nice To Haves

Knowledge and/or experience working with confidential electronic records (e.g., PeopleSoft, Point, and Click EHR).
Demonstrated ability to manage multiple priorities in a demanding environment.

Responsibilities

Provides administrative and logistical support for Student Success Programs initiatives and programming.
Manages programs such as SAGE peer mentoring, SAGE living learning community, CROP college readiness outreach, Gen One workshops, H.E.R. and Man 2 Man support programs, and TU4Balt.
Leads the annual "De-Stress for Success" program, including partner identification, scheduling, and assessments.
Collects and processes programming data for reporting and analysis.
Coordinates departmental communications and marketing efforts, including website content, announcements, event postings, digital signage, and newsletters.
Serves as the primary point of contact for the Student Success Programs email account.
Manages space reservations and logistics using 25 live software.
Maintains the Director's calendar and supports scheduling for other department staff.
Maintains scholarship documentation and facilitates information sessions for recipients.
Assists with recruitment, hiring, onboarding, and separation procedures for new employees.
Supervises and coordinates duties and training for Office Assistants.
Processes and maintains payroll and federal work study paperwork for student employees.
Coordinates payments to vendors, reconciles orders, prepares invoices, and creates electronic purchase orders, W-9 forms, and contractual agreements.
Orders and maintains supplies for Student Success Programs, office, and promotional items.
Receives and screens telephone calls and visitors.
Manages departmental calendars and schedules meetings.
Coordinates travel arrangements.
Prepares agendas and records minutes for staff, suite, and departmental meetings.
Maintains space for graduate and undergraduate assistants and partnering programs.
Coordinates facilities management activities, including building/maintenance repairs, work order requests, and key maintenance.
Serves as the point of contact for suite building requests.
Prepares, revises, and maintains policies, procedures, forms, and documents, including the Policy and Procedure Manual.