Program Manager - Mortality Review

Duke Careers•Durham, NC

3d•Onsite

About The Position

This role provides strategic and operational leadership for the Mortality Review Program at Duke Health, focusing on effective coordination of system-wide mortality review processes. The program aims to support patient safety, quality improvement, and organizational learning. The Program Manager will oversee program operations, data analysis, reporting, and cross-functional collaboration to drive continuous improvement across multiple hospitals and clinical units within the health system.

Requirements

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program.
Minimum of 4 years of experience in program management, quality improvement, healthcare operations, or a related field.
Program and project management
Healthcare quality and patient safety knowledge
Data analysis and trend identification
Committee and stakeholder coordination
Policy development and process improvement
Strong written and verbal communication
Cross-functional collaboration and leadership

Nice To Haves

Preferred degree in healthcare administration, public health, nursing, or related field.
Experience with data analysis, reporting tools, and healthcare quality or patient safety initiatives preferred.

Responsibilities

Lead and coordinate the Mortality Review Program, ensuring consistent and timely execution of mortality review workflows across the health system.
Manage and optimize review processes utilizing systems such as REDCap and OnBase to support data collection, tracking, and reporting.
Partner with clinical leaders, faculty, and stakeholders to establish program priorities, align with organizational goals, and implement standardized processes.
Coordinate and support key committees, including the Unexpected Mortality Review Committee and Morbidity & Mortality (M&M) Committees, ensuring effective agenda planning, documentation, and follow-up on action items.
Oversee data analysis and reporting activities to identify trends, highlight improvement opportunities, and support performance improvement initiatives.
Develop, implement, and maintain policies, procedures, and standardized workflows to ensure alignment with peer review and Risk Management processes.
Lead program communications, including development of reports, educational materials, and presentations to disseminate findings and promote organizational learning.
Collaborate with Risk Management, Quality, and clinical teams to ensure integration of mortality review findings into broader patient safety initiatives.
Provide training and education to stakeholders on mortality review processes, tools, and expectations.
Serve as a key liaison across departments and external partners to support program awareness, engagement, and participation.
Supervise program staff and/or coordinate cross-functional teams to ensure successful program execution.