Program Manager, Monitoring and Observability

Intact Technology • Reston, VA

11d • Remote

About The Position

Intact Technology is seeking a Program Manager, Monitoring and Observability for a client-embedded role within a large federal agency. This is a billable position where you will serve as Intact's primary delivery lead, responsible for the full delivery lifecycle of monitoring and observability services. This includes managing large-scale implementations and migrations involving platforms such as AppDynamics, Splunk, Datadog, OpenText, and ServiceNow. You will manage scope, schedule, stakeholders, and quality from kickoff through O&M transition, operating as part of the client's program team while maintaining Intact's delivery standards. The role requires a trusted partner who understands the client's strategy and can lead independently, representing Intact's delivery standards in all interactions. This is a high-visibility engagement with experienced clients, mission-sensitive work, and high expectations, suitable for individuals who thrive in complex federal environments.

Requirements

• 8 or more years of program or project management experience, with at least 4 years in a federal IT environment.
• Proven track record managing multi-platform or multi-workstream engagements where complexity was high and delivery stayed on track.
• Working familiarity with AppDynamics, Splunk, and Datadog. You do not need to configure the platforms, but you need to understand what they do and how they connect to IT operations.
• Solid grasp of observability concepts and the ability to connect monitoring work to a broader IT operations strategy.
• Strong Agile Scrum delivery skills, including running ceremonies and keeping teams on cadence.
• Demonstrated ability to build trust and communicate with senior federal stakeholders, including SES-level leaders.
• PMP certification or equivalent, and the ability to obtain and maintain a Public Trust clearance.

Nice To Haves

• Hands-on experience with ServiceNow ITOM, particularly Event Management, Discovery, or Health Log Analytics.
• Background working with federal civilian agencies such as DHS, HHS, Treasury, DoJ, or DoD components.
• Experience with SAFe, JIRA or other scaled Agile frameworks in a federal context.
• Experience managing subcontractor delivery within a prime and sub teaming arrangement.
• Familiarity with AIOps concepts and how observability data supports AI-driven IT operations.
• Experience leading migrations from legacy systems.

Responsibilities

• Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution.
• Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel.
• Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned.
• Support and enforce delivery standards, status cadences, risk registers, and change control processes.
• Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements.
• Serve as the primary point of contact for the client's program leadership and technical teams.
• Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes.
• Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed.
• Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health.
• Manage competing priorities across multiple federal stakeholder groups and build trust at every level.
• Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each.
• Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track.
• Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points.
• Run structured retrospectives and turn what you learn into repeatable process improvements.
• Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay.
• Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed