Program Manager, Condition Monitoring Solutions

AssetWatch, Inc.

2h•Remote

About The Position

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. As the Program Manager for Asset Health Monitoring at AssetWatch, you will own the program end to end, including the offering, customer outcome, and domain expertise that drives hardware and software roadmap decisions. You will be responsible for how software and hardware integrate into a monitoring program that delivers value, and for curating the customer experience. This role requires deep engagement with the program, advocating for it, and ensuring all teams involved understand their roles and are aligned. This position is at the intersection of domain expertise, customer experience, and cross-functional coordination. Your insights into data interpretation and customer needs will shape decisions made by R&D, Hardware Product Managers, and Software Product Managers. While electrical monitoring is a core aspect, you are not expected to be an expert on day one but should be driven to develop this expertise through coursework, seminars, and field experience. The ultimate goal is to deliver a high-quality product that provides significant value to Condition Monitoring Engineers and customers, prioritizing progress over perfection.

Requirements

Bachelor's degree in electrical engineering or equivalent experience.
3+ years of experience in a program management, product, or technical leadership role.
Strong track record of cross-functional execution, aligning teams and driving progress.
Comfort working in a startup-style environment where processes may not be fully established.
Excellent communication skills, capable of engaging in customer conversations, marketing briefs, and engineering discussions.
Ability to bring clarity to ambiguous situations and ensure teams understand their objectives.
Capacity to view a program from a high level while also engaging closely with ground-level details.
Experience making difficult decisions with incomplete information and adapting based on outcomes.
Comfort presenting to customers at trade shows and participating in technical reviews.
Curiosity and self-drive to learn, including seeking out training and conducting site visits.
Ability to drive progress without waiting for ideal conditions.
Comfortable with 40% travel as the program takes off and then travel for onsite leadership meetings and installs as needed.

Nice To Haves

Familiarity with industrial equipment or condition monitoring.
Multi-sensor integration or data science experience.
Offline or Online Motor Testing experience.
Vibration Category I certification.
MLA/MLT 1 certification.

Responsibilities

Work with the PMO and product marketing to develop clear collateral, messaging, and content that communicates the program's value proposition.
Partner with Hardware and Software Product Managers to translate field insights and domain expertise into roadmaps, toolsets, feature development, and workflows.
Collaborate with marketing to represent the company at trade shows and industry events, articulating the value of asset health monitoring (including electrical, vibration, and lubrication).
Ensure alignment across sales, Condition Monitoring Engineers, Hardware and Software Product Managers, and their engineering teams, defining roles, OKRs, and accountability.
Manage the asset health monitoring program throughout its lifecycle, from early development to delivery and scaling, owning the end-to-end delivery experience.
Engage in field activities, including attending installs and understanding customer experiences in real environments, to inform product and engineering decisions.
Write alerts, monitor data, and develop expertise in the domain, proactively addressing knowledge gaps.
Make informed decisions in ambiguous situations, taking calculated risks and course-correcting with data.
Define and track program success metrics, using dashboards to deliver value to both the AssetWatch team and customers.
Continuously assess program performance, identify areas for improvement, and implement necessary changes.
Stay current with industry trends and emerging technologies, bringing relevant ideas back to hardware, software, and product teams.
Identify talent needs, make business cases for new hires, and build the team as the program grows (though direct reports are not part of this role currently).