Program Manager - Learning & Development Specialist

Hope The Mission•Los Angeles, CA

7h•$0 - $75,000•Hybrid

About The Position

Hope the Mission's frontline workforce operates in one of the most demanding environments in human services. Every shift, staff navigate trauma, de-escalation, and complex behavioral health needs in shelters serving people in crisis. How well staff are prepared for that environment determines how safe those spaces are, how long employees stay, and how effectively Hope the Mission delivers on its mission. The Program Manager, Learning and Development Specialist is the person responsible for that preparation. Reporting to the Director of Development, the Program Manager designs, develops, and delivers training across the Hope the Mission workforce. This includes facilitating onboarding and ongoing staff development, providing shelter-specific training in trauma-informed care, de-escalation, crisis intervention, emergency procedures, and safety protocols, developing management training, creating instructional materials, tracking training completion and outcomes, and coordinating training logistics. The Program Manager collaborates with shelter managers and frontline staff to tailor content to the realities of shelter operations and works with external training vendors and subject matter experts as needed. Travel to program sites is required up to 50% of the time. This is a grant-funded position. Staff who are undertrained don't just struggle. They leave, they make mistakes, and they sometimes cause harm. Hope the Mission's ability to retain a capable frontline workforce and deliver consistent, quality services depends in part on whether people feel equipped to do the job they were hired to do. The Program Manager builds that capacity, one training at a time, in the rooms where the work actually happens.

Requirements

Bachelor's degree in Behavioral Science, Education, Human Services, or a related field required
Minimum 2 years of training experience required
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.

Nice To Haves

Experience in homeless services, social services, or a related field preferred
Bilingual in English and Spanish preferred
Design and facilitate training programs using adult learning principles across diverse staff populations
Facilitate live training sessions with strong public speaking and group engagement skills
Develop instructional materials including slide presentations, handouts, and participant workbooks
Tailor training content to the specific needs and challenges of shelter and human services environments
Track training completion data and report outcomes to leadership
Manage multiple training projects and deadlines simultaneously with strong organizational skills
Work autonomously and take initiative with minimal supervision
Communicate clearly and professionally in writing and verbally with staff, managers, and external partners
Adapt to a fast-paced, constantly changing environment
Proficient in Google Workspace, Microsoft Office, and other common web-based applications

Responsibilities

Design, develop, and update training programs for frontline staff and management using adult learning principles
Create instructional materials including presentations, handouts, and workbooks
Develop training content specific to shelter operations including trauma-informed care, de-escalation techniques, understanding homelessness, crisis intervention, emergency procedures, and safety protocols
Liaise with subject matter experts regarding instructional design
Stay current on training design methodologies and best practices
Deliver live and on-demand training programs using a range of facilitation methods including role-playing, simulations, team exercises, group discussions, videos, and lectures
Facilitate onboarding training for new staff
Provide ongoing training for existing staff across programs and departments
Offer site-based training for program teams at shelter and program locations
Develop and facilitate management and leadership training programs
Identify appropriate external training vendors for organizational needs
Coordinate and liaise with external subject matter experts as needed
Handle all logistics for training activities including venues, schedules, and equipment
Manage and maintain in-house training facilities and equipment
Track and report on training completion rates and outcomes
Attend meetings and seminars to gather information for use in training programs or to update leadership on training program status
Collaborate with shelter managers and frontline staff to tailor training content to the specific needs and challenges of shelter operations
Assist with identifying training gaps and developing solutions to address them
Perform other duties as assigned