Learning & Development Specialist

Green Dot Corporation • Cincinnati, OH

6d • $54,500 - $81,900 • Onsite

About The Position

This role will primarily support the Customer Support Training department. This position will be responsible for presenting training and development programs of various forms. As well as, ensuring training programs meet company and customer objectives.

Requirements

• Bachelor's degree
• 3-5 years of relevant experience in a learning organization
• A strong understanding (including practical experience and highly developed skills) with adult learning theory, instructional design and a variety of learning methodologies
• Proficiency in Microsoft Office, database management, and eLearning Tools (i.e. Articulate, Salesforce, Captivate, Camtasia, etc.)
• Experience with Learning Management Systems (i.e. Success Factors, Cornerstone, ISOTrain, etc.)
• Ability to exercise judgement and receive general instruction on routine work

Nice To Haves

• Relevant financial services industry experience supporting a customer service environment
• Call center training experience
• Knowledge of adult learning theories
• Ability to work in the U.S. without sponsorship
• Ability to meet the location requirement outlined above

Responsibilities

• Designs, develops and administers impactful and engaging ILT & e-learning courses by applying adult learning methodology
• Provide “train the trainer” support (design, facilitation, consultation).
• Serves as a subject-matter expert in the area of adult learning theory, innovative learning methodologies and technologies, and training evaluation methods
• Leads companywide employee Engagement Survey, analytics and action planning
• Creates, organizes, plans, delivers various forms of onboarding, orientation, and skills training for employees.
• Presents training and development programs using various forms and formats including group discussion, lecture, online courses, knowledge bank articles, simulations, and videos.
• Partners with other departments to coordinate and guide their respective planning and delivery of essential job skills training.
• Acts as a liaison and develops relationships with the site to recommend appropriate training courses, curriculum, and delivery.
• Analyze, Design, Develop, Implement/Deliver, and Evaluate training materials and programs.
• Perform other duties as assigned.

Benefits

• Accommodations Upon Request

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level