Learning & Development Specialist

Great Expressions Dental Centers • Southfield, MI

4d • Hybrid

About The Position

This role is for a Learning and Development Specialist who will support the organization's operational excellence and clinical care capabilities. The specialist will be a subject matter expert in aligning curricula with Professional Development, Continuing Education (CE), and standardizing operating procedures. Responsibilities include content building and management for proprietary courses within the LMS and with learning partners. The role involves coordinating professional development programs to drive company growth by collaborating with various leadership levels to build and review content. This position is based at the corporate office in Southfield, MI, with a hybrid schedule: Monday, Tuesday, and Thursday in-office, and Wednesday/Friday remote.

Requirements

• Bachelor’s degree in business administration, Education Technology, Human Resources/Organizational Development, or any other related field
• Minimum of three (3) years working experience in learning and development
• Minimum of three (3) years learning management system administration experience
• Must be able to travel 15%
• Leverage LMS administration and eLearning development expertise, using a variety of presentation methods and applications to support adult learning styles and facilitate training.
• Strong passion to educate our Team Members on key aspects of how to fully perform the essential duties of their roles in support of the GEDC go forward strategic plan.
• Proficient with technology: ability to learn and use a variety of computer systems, including MS Office suite (Word, PowerPoint, Outlook, and Excel) and Smartsheet
• Ability to analyze problems and strategize for better solutions
• Ability and passion for delivering professional and engaging presentations to small or large groups of people through various mediums (instructor-led, virtual and in-person)
• Must have excellent organization, time and project management skills, with an ability to work independently and proactively
• Committed to excellence, strong work ethic and ability to multitask/manage multiple projects simultaneously
• Familiarity with various learning types and training methods including; on-the-job, role play, lectures, instructor led (in person and virtual), synchronous and asynchronous e-learning

Nice To Haves

• Previous experience with Docebo or similar systems preferred
• Previous experience in LMS content building in Articulate 360 and the Adobe Suite or similar systems is preferred
• Proficient with Teams virtual training platform, including annotations, polls and other features to enhance engagement with virtual training
• Certification from talent or training associations is a plus
• Active participation in professional organizations is a plus

Responsibilities

• Partner with the Learning & Development team to review and organize current learning content resources and manage content within the LMS
• Validate new curricula by integrating feedback from internal subject matter experts (SMEs) and optimizing program design to continuously improve delivery and the overall Team Member learning experience
• Assist in system implementation activities, including affiliation integration, software system conversions and upgrades, and workflow process implementation
• Coordinate and monitor enrollment, schedules, equipment, attendance, and reporting for meetings and courses provided utilizing the LMS
• Schedule training sessions, book venues, and set up virtual meetings through Teams and/or Outlook
• Coordinate and help facilitate a variety of in-person and online professional development initiatives
• Coordinate and train existing Team Members to effectively train their Team Members; provide coaching and feedback to facilitators regarding Learning & Development expectations (Train the Trainer)
• Collaborate with Operations Leadership and Practice Support Center (PSC) leaders to analyze data, identify best practices, and uncover improvement opportunities to support fully performing Team Members in every practice-based role
• Support institutionalizing the Provider Journey by creating pathways for clinical mentorship, skill development, career progression, and continuing education
• Work with Learning & Development leadership and Directors of Operations to plan visits to dental offices to better understand office operations and the core of the business
• Ability to travel locally and/or nationally as needed (15%) to support training events, including setup, breakdown, curriculum support, and facilitation
• All other tasks as requested by the Manager, Learning & Development and VP, Strategy & Operations
• Manage user accounts, roles, and permissions, uploading and organizing course content, configuring learning paths, certifications, and enrollments, troubleshoot user issues and provide support, maintain system integrations (HRIS, SSO, etc.), and ensure data accuracy and system compliance within the LMS

Benefits

• Professional Development
• Continuing Education (CE)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level