Program Manager IV, Outreach & Relationship Management
About The Position
This position is responsible for the evaluation and improvement of quality programs through facilitation and support of the annual strategic planning process for the program, achievement of growth goals for the program, and shared accountability for the achievement of quality, service, and financial performance goals for the program. The Program Manager IV leads the development, implementation, and continuous improvement of outreach program activities aligned with strategic priorities. This position partners with external brokers, employers, operational, and executive leaders to expand programs, and ensure alignment with organizational goals. A primary focus is advancing strategic outreach and network development – building and maintaining relationships with external brokers, employer groups, operational, and clinical expertise. The Program Manager IV enhances care coordination and reinforces the health plan as a trusted partner. This role requires strong cross-functional collaboration, data-driven decision-making, strong written and verbal communication skills.
Requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Public Health Systems or related field, or equivalent experience
- 8 years recent relevant experience
- Strong knowledge of broker relations and experience working in this environment
- Strong knowledge of broker daily operational structure
- Strong knowledge and experience in payor relations
- Knowledge and understanding of strategic planning, including group facilitation and plan development
- Knowledge and understanding of business plan development, including qualitative and quantitative research and analysis
- Well-developed communication and interpersonal skills
- Ability to interact with a wide variety of internal and external customers, including patients, physicians, payors
Nice To Haves
- Master's degree preferred
- Preferred experience in payor or in a health plan environment
- Preferred experience in event planning
Responsibilities
- Evaluation and improvement of quality programs
- Facilitation and support of the annual strategic planning process for the program
- Achievement of growth goals for the program
- Shared accountability for the achievement of quality, service, and financial performance goals for the program
- Lead the development, implementation, and continuous improvement of outreach program activities aligned with strategic priorities
- Partner with external brokers, employers, operational, and executive leaders to expand programs
- Ensure alignment with organizational goals
- Advance strategic outreach and network development
- Build and maintain relationships with external brokers, employer groups, operational, and clinical expertise
- Enhance care coordination
- Reinforce the health plan as a trusted partner
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
