Outreach Program Manager

Universities of Wisconsin • Superior, WI

1d • $59,000 - $66,000 • Hybrid

About The Position

The Outreach Program Manager in the Center for Continuing Education manages the operation and ongoing development of credit and non-credit programming in response to identified community needs and in support of the mission of the University of Wisconsin-Superior. This role will be responsible for identifying, planning, developing, and evaluating educational programs. The Outreach Program Manager amends programmatic directions to enhance and/or update established curriculum. This position facilitates the development and delivery of high-quality educational programs and courses so learners of all ages can reach their personal and professional goals. This position will report to the Director of the Center for Continuing Education. Has supervisory authority of at least 1.0 FTE employee. This position pays specific attention to the following programs and initiatives: credit course offerings for high school students, professional development programs (topics identified by community needs), programs geared toward those 55 years of age and older, and new program development in a variety of areas.

Requirements

• Bachelor's degree from an accredited institution
• Two plus years’ work experience managing educational outreach activities
• Valid driver’s license
• Must be independently, legally authorized to work in the United States at the time of hire and maintain their work authorization without the support or help of UW-Superior throughout employment.
• Knowledge of adult learner concepts and practices.
• Knowledge of sound instructional design practices (for both face-to-face and distance learning settings).
• Knowledge of best educational practices for a variety of diverse learners.
• Knowledge of continuous performance enhancement practices to improve program quality and responsiveness.
• Knowledge of principles of budget development, including course pricing.
• Demonstrated skill in financial management.
• Skill in proficient use of standard office equipment, presentation technology, and Microsoft Office Suite.
• Ability to lead and develop professional staff in support of individual and institutional goals.
• Ability to develop and execute strategic plans and innovative solutions that support program and institutional goals.
• Ability to establish, foster, and maintain long-lasting, beneficial relationships with community members and other constituents.
• Ability to communicate effectively with a diverse campus population.
• Ability to work with a variety of underserved and underrepresented populations.
• Ability to demonstrate good judgment and analysis in decision-making and problem-solving.
• Ability to participate in evening, weekend and travel commitments as necessary and actively represent the Department in the community and at professional association meetings.
• Ability to travel throughout Wisconsin and adjacent states.
• Ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.
• Ability to effectively plan, organize and direct assigned programs and operations.
• Ability to drive a vehicle for the purpose of conducting university business and meet the criteria for operation of state-owned-vehicles – Policy 615
• Ability to work early mornings, evenings or weekends, with overnight travel as needed.

Nice To Haves

• Master's degree from an accredited institution
• Experience supervising staff and/or the work of staff within a unit
• Working knowledge of the communities and their educational needs within the Twin Ports and surrounding rural areas, especially Northwest Wisconsin
• Experience in program promotion and copy writing
• Experience in instructional design and best pedagogy practices for a variety of learners

Responsibilities

• Provides guidance for program planning, implementation, and evaluation, and/or supervises outreach staff.
• Monitors budget and appropriate funding for programming.
• Promotes stable and productive relationships between the university and community.
• Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences.
• Reviews recommendations for and provides input on the design and development of new outreach programs or services.
• Determines outreach program needs and the personnel resource allocation plan.
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.
• Supervises the implementation of outreach-program-focused strategic planning initiatives and objectives.
• Develops and implements operating policies and procedures to promote the outreach program in alignment with the strategic plan.
• Monitors the unit or program budget and approves program expenditures.
• Facilitate the development of educational programming in various content areas in partnership with the appropriate subject matter experts, organizations, community groups, and/or academic departments or programs.
• Facilitate the development of a variety of program credential types, including but not limited to: credit, non-credit, certificate, badging, and micro-credentials.
• Facilitate the development of a variety of program delivery formats, including but not limited to: lecture series, webinars, workshops, face-to-face, and online.
• Conduct needs assessment with faculty, subject matter experts, staff, and client audience to develop programming.
• Develop an effective and fiscally sustainable model for offering both credit and/or non-credit programming.
• Manage program financials to meet or exceed program revenue goals; as appropriate pursue external funding.
• Plan and execute balanced budgets, including the management and oversight of profit/loss for discrete programs and quarterly financials for each cost center.
• Implement the Center for Continuing Education strategic plan to support institutional and department goals.
• Supports annual and on-going report generation.
• Conduct outreach and actively engages in relationship building with a variety of regional constituents – including but not limited to: academic departments, community groups, faith-based organizations, businesses, arts organizations, and other clients to grow credit, non-credit, professional and personal educational programs.
• Participate in regional and national networks on planning and program development.
• Recruit, screen, hire, and supervise subject matter experts. As necessary, work with academic departments to assess and approve instructors.
• Supervise the work of Continuing Education staff in conjunction with the Director and other Program Managers.
• May supervise one or more individual(s) within the Center for Continuing Education.
• Collaborate with Director and other Program Managers to reinforce a positive and productive team environment.
• Complete required trainings and professional development as assigned.
• Other duties as assigned.

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level