Program Manager - ISRM

Highmark Health • Pittsburgh, PA

17d • Hybrid

About The Position

This job is responsible for the successful definition, implementation and delivery of complex programs that requires cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time, and budget and under circumstances involving moderate to high-impact risk factors, in a cyber security portfolio, strategy and delivery environment. Works collaboratively with a diverse group of team members and contractors across multiple project teams or departmental work groups, ensuring their efforts align to deliver unified, coordinated results. They will develop and guide the implementation of project or program roadmaps for cybersecurity-related products and technology applications, ensuring that approved business outcomes are delivered effectively. Additionally, they may be asked to supervise both the rollout and ongoing management of cybersecurity programs across multiple tenants, coordinating efforts to achieve seamless integration and sustained operational success. While there is no direct management of staffing, collaboration is emphasized to ensure the appropriate team members are fully engaged in the process to ensure approved business outcomes are delivered at lowest cost and maximized profitability. They may be asked to prepare and share comprehensive, data-driven impact analyses that address both quality and risk across cybersecurity catalogue of services. To ensure lasting results, they will apply change management strategies and actively promote positive security behaviors throughout the implementation process, supporting sustainability and ongoing improvement. Oversee a range of activities focused on gathering, analyzing, and presenting key performance indicators by creating dashboards and scorecards, conducting forecasting and trend analysis, tracking outcomes, and preparing executive-level presentations. This comprehensive approach ensures that relevant performance data is systematically collected and interpreted, enabling informed decision-making and continuous improvement across the organization.

Requirements

• Bachelor's Degree in Business Education, Marketing or Information Systems
• Six (6) years relevant, progressive experience
• 5 years in IS/IT or IT Security
• Program and Project Delivery in Cyber/IT Environments: Demonstrates expertise in managing the full lifecycle of programs and projects within cybersecurity and IT settings, ensuring objectives are consistently met.
• Change Management: Demonstrated ability to guide organizations through transitions, implementing strategies that ensure lasting improvements and adaptability.
• Prioritizing: Skilled at identifying critical tasks and organizing work to maximize efficiency and impact, even in complex and fast-paced environments.
• Analytical and Logical Reasoning: Possesses strong analytical thinking, enabling them to dissect problems, evaluate solutions, and make informed decisions rooted in logic and data.
• Risk Mitigation Planning and Remediation: Experienced in developing comprehensive strategies to identify, assess, and address risks, ensuring that potential issues are proactively managed and resolved.
• Financial Management in Portfolio Governance: Proficient in overseeing financial aspects within a portfolio governance framework, ensuring resources are allocated effectively to support organizational objectives.
• Communication Skills: Adept at delivering executive-level presentations and facilitating clear, persuasive communication across diverse audiences.
• Conflict Resolution: Brings proven experience in navigating and resolving conflicts, fostering collaboration, and maintaining productive working relationships.

Nice To Haves

• Master's Degree in Business Administration or Business Management
• Minimum of 3 years of Project Management or Program Management
• PMP, SAFe, or CSM (certified scrum master)
• Cyber or IT related certifications (examples, CISSP, ITIL)
• Risk Management related (ie., NIST)
• Change Management, Prosci or similar

Responsibilities

• Cross-functional collaboration and interdependency management between a group of projects, products/technologies, functions, and/or customers.
• Ensure clear lines of communication including but not limited to; transparency to the business on upcoming security initiatives, identifying impact to the business and to consumers, helping shape remediation, and developing external and internal communications
• Responsible for establishing and driving Information Security programs designed for the business to improve security behaviors.
• Measure program effectiveness and report accordingly on progress through approved business KPIs and outcomes.
• Utilize change management methodologies to mitigate identified security risks.
• Understand and bring to life, the role of cyber governance and how it supports the overall mission of program delivery
• Bring a risk-management approach to programs and projects governed ensuring cyber risks are managed and mitigated through our defined processes
• Must have a foundational understanding of portfolio management and governance methods, including portfolio financial management.
• Demonstrate a commitment to independent learning and possess a proactive mindset, showing the initiative and motivation necessary to successfully fulfill all job responsibilities.
• Other duties as assigned or requested.

Benefits

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior