Program Manager, In-house Performance Creative

Whatnot•New York, NY

38d•$158,000 - $175,000•Hybrid

About The Position

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Requirements

6+ years of experience in creative operations, performance marketing operations, production, or program management at a high-growth consumer company. Direct paid creative ops experience is a plus, but strong operational and analytical judgment matter most.
A track record of building systems that scale. You’ve improved an intake process, briefing workflow, creative testing calendar, production tracker, agency model, reporting cadence, or asset delivery system in a measurable way.
Strong performance creative fluency. You understand paid marketing metrics like CAC, ROAS, LTV, PBP, incrementality, and creative fatigue, and know how to take that data to drive better creative results.
Strong prioritization and project management instincts. You can separate urgent from important, make tradeoffs clear, and keep cross-functional work moving without adding unnecessary process.
Clear communication. You can turn messy status, blockers, and competing opinions into a crisp update or recommendation.
Comfort with ambiguity and speed. You can take an unclear problem, build a practical v1, and iterate without waiting for perfect direction.
Low ego and strong team instincts. You’re comfortable pushing for clarity, giving direct feedback, and jumping into unglamorous work when it helps the team win.
Genuine curiosity about Whatnot’s product and community. Everyone here uses the product, and this role gets better by staying close to buyers, sellers, and categories.

Nice To Haves

Direct paid creative ops experience is a plus

Responsibilities

Build the intake, briefing, production, feedback, delivery, and reporting process that helps the team increase creative testing volume.
Work with ACD, Paid and Paid Creative Strategist to define the testing roadmap and priorities for the team. Own the production calendar, making sure the team is testing the highest-impact ideas first and cutting what isn’t worth the resources.
Evaluate new agencies, production partners, and vendor models to make sure the team has the right capacity and capabilities as creative volume scales. Build the operating model for when to use in-house resources, when to bring in external support, and how to hold partners accountable to speed, quality, and performance.
Ensure editors have the clips and source material they need to move quickly, partnering with Influencer and Marketing teams to source, organize, secure talent rights, and build up a library of great content.
Assess and implement new creative, AI, production, and measurement tools that help the team produce higher-volume, higher-performing creative without adding unnecessary process or slowing down testing.
Create visibility for leadership and cross-functional partners by sharing clear updates on what’s in flight, what’s blocked, what’s working, and what we’re learning.
Help the team raise the creative bar without slowing down, balancing speed, quality, and performance outcomes.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.