Program Manager III

Expedia Group•Seattle, WA

2d•Hybrid

About The Position

The Information Technology (IT) team at Expedia Group enables the company with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The TPM function within IT drives end-to-end delivery for cross-functional technical programs from idea to launch, ensuring predictable and measurable business outcomes. This team leverages a blend of agile and traditional methodologies to provide clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders. In this role, you will support the Workplace Productivity team, with a focus on AI in the flow of work, endpoints & devices, and SaaS tooling migration/adoption/deprecation.

Requirements

Strong project/program management experience, including Agile practices and solid process skills and techniques.
Prior experience supporting or implementing AI tooling in a productivity or workplace context.
Proven ability to define and deliver against requirements, develop project schedules, and prioritize work to meet milestones.
Demonstrated experience monitoring progress, managing risks and mitigation plans, and communicating status to stakeholders.
Ability to coordinate cross-functional stakeholders, synthesize varied perspectives, and contribute to solution development.
Strong written and verbal communication skills, with experience simplifying complex/technical information for different audiences, including mid-level management.
Demonstrated understanding of functional information (e.g., data/metrics, technical or regulatory information) and ability to accurately answer related questions.

Nice To Haves

Experience with Workplace/End-User Productivity programs (endpoints, devices, SaaS lifecycle: migration, adoption, and deprecation).
Track record of driving process improvement: identifying bottlenecks, re-using patterns, and simplifying workflows across organizational boundaries.
Experience applying a whole-systems approach (people, process, technology, structure) to analyze issues and design solutions.
Familiarity with the product development lifecycle, from idea to launch, and improving product performance based on data.
Ability to build stakeholder trust, help customers explore broader business challenges, and connect program work to business objectives.
Experience compiling and analyzing data on process changes to demonstrate impact and inform decisions.
Demonstrated strength in crafting and improving functional materials (policies, procedures, guidelines, presentations) and tailoring narratives for different audiences.
Habit of actively seeking and incorporating feedback, anticipating concerns, and refining deliverables proactively.

Responsibilities

Lead the day-to-day management of a complex productivity program, including scope, schedule, risks, and delivery.
Manage a portion of the Productivity portfolio milestones and contribute to business rhythms (quarterly/annual planning, biweekly portfolio reporting, monthly/quarterly business reviews).
Develop and maintain project schedules, define timeframes, prioritize tasks, and ensure requirements are completed.
Identify needed resources (people, technology, partners), monitor progress against milestones, and keep stakeholders informed of changes.
Lead increasingly complex technical projects, coordinating diverse stakeholders to develop solutions and drive decisions.
Create clear, concise, and well-structured communication materials (policies, guidelines, presentations, messages) tailored to different audiences.