Program Manager III (Residential Case Management)

Cascadia Health•Portland, OR

1d•Onsite

About The Position

The Program Manager III manages multiple licensed residential treatment facilities serving adults experiencing mental health challenges in Oregon City, Gladstone, Wilsonville, and the Portland area. Cascadia’s residential programs provide psychiatric treatment, personal care, skills training, and case management, with the goal of preparing residents to live in a less restrictive environment. The Program Manager works as part of an interdisciplinary team to ensure program activities are administered effectively and in compliance with regulatory requirements. The role provides clinical oversight, support, and professional development for assigned staff, and promotes integrated care, trauma-informed and person-first approaches, safety, and acceptance. The position generally follows a Monday-through-Friday schedule, with business hours typically around 8:00 or 8:30 a.m. to 5:00 p.m. Flexibility is required to meet program needs, including covering open shifts, occasionally working swing or overnight shifts, and participating in an on-call rotation for crises or emergencies. The work takes place in administrative and clinical offices and community settings, including client residences, hospitals, shelters, correctional facilities, public places, and other social service sites. Work may be interrupted, unpredictable, and involve potential exposure to violence, disease, biohazards, noise, and contaminants. The role requires a master’s degree in a behavioral science field, eligibility to demonstrate the competencies for Qualified Mental Health Professional (QMHP) credentialing under Oregon Administrative Rules, at least five years of relevant experience, three years of post-graduate clinical experience providing community behavioral health services, and at least two years of staff supervisory experience. A valid driver’s license and qualifying driving record are required, or the ability to travel to multiple Portland Metro locations. Client-facing staff must be able to perform Basic Life Support (BLS) and use AED equipment; training is provided within the first 60 days of hire, and certification must remain current. The starting rate range is $86,166.30–$92,321.64. Cascadia offers benefits to full-time and eligible part-time employees working 20 or more hours, with part-time benefits prorated.

Requirements

Master’s degree in a behavioral science field from an accredited college or university.
Must demonstrate the competencies outlined in Oregon Administrative Rules to become credentialed as a Qualified Mental Health Professional (QMHP).
At least five years of experience in community mental health or a related field.
Three years of post-graduate clinical experience providing community behavioral health services.
At least two years of staff supervisory experience.
Understanding of the clinical needs of the individuals served.
Understanding of the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
Understanding of and alignment with harm reduction philosophies and trauma-informed care.
Valid driver’s license and three-year driving history, clean driving record, ability to pass a DMV check, and completion of Cascadia’s online Defensive Driving course; alternatively, ability to travel to multiple Portland Metro locations.
Ability to perform Basic Life Support (BLS) and properly use AED equipment in client-facing work; certification must remain current, with training provided within the first 60 days of hire.
Ability to meet the physical and environmental demands described, including occasional lifting of 20 to 50 pounds and maintaining alertness in potentially escalated situations.
Must maintain all licenses, certifications, registrations, and credentials required for the position in active, good standing.

Responsibilities

Manage day-to-day operations of assigned clinical programs, including client care, quality improvement, and service delivery.
Collaborate with leadership to set annual goals and objectives aligned with integrated treatment and Cascadia’s mission.
Investigate and resolve client complaints with support from Quality Management and the compliance department.
Assist in developing operating budgets; monitor monthly expenditures, control costs, and explain significant budget variances.
Attend internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
Oversee and use clinical data to monitor performance and support decision-making.
Serve as a liaison between departments, facilitate collaboration among interdisciplinary teams, and communicate with stakeholders.
Assess progress toward goals and revise plans, systems, policies, and procedures as needed.
Provide input into policies, procedures, and systems that support program goals.
Comply with applicable laws, regulations, company policies, and procedures; manage relevant contracts, MOUs, and grants.
Assist in crisis situations according to protocols and in coordination with the treatment team.
Respect client rights and responsibilities and maintain professional boundaries and ethics.
Provide regular supervision, coaching, and annual training oversight for direct reports.
Work with program leadership to determine staffing requirements, recruit, hire, and train staff in a manner that supports Cascadia’s values.
Establish staff work plans and priorities and assess staff progress.
Promote and complete annual employee training requirements on time and maintain continuing professional development.
Guide and coach staff on SOPs, EHR, TIC, FIT, evidence-based practices, community resources, crisis management, harm reduction, OAR, HIPAA, and mandatory reporting.
Cover open shifts as needed to meet staffing ratios and participate in the on-call rotation, responding to program crises or emergencies.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks of PTO in their first year.
Medical coverage beginning the first of the month following hire.
Dental coverage beginning the first of the month following hire.
VSP vision discount plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus possible discretionary contribution up to 5% at fiscal year-end.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability insurance.
Long-term disability insurance.
Life insurance.
Paid bereavement leave.
Paid jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program (EAP).
Bike to Work reimbursement.