Program Manager II / Director of Clinical Services (Anderson - AOP)

State of South Carolina•Anderson County, SC

2d•Onsite

About The Position

The Program Manager II serves as the Director of Clinical Services for the Anderson-Oconee-Pickens Mental Health Center (AOPMHC), overseeing mental health services across three counties. The position directs clinical services at multiple locations and supervises Program Managers responsible for Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement, and the Senior Office Manager. The role represents the Center and acts as the Executive Director’s designee in the Executive Director’s absence, while providing reporting and oversight for clinical special projects. The Director manages clinic-service implementation, enhancement, and daily operations; supports compliance, quality assurance, and quality improvement; and contributes to Center decisions, program design, and special projects. The role monitors clinical productivity, patient access, caseload guidelines, patient functionality, documentation practices, and program performance data. It also develops patient feedback mechanisms, supports CARF accreditation and recertification, serves as the Justice Involved Program Liaison, coordinates with courts and community partners, and acts as Disaster Preparedness Coordinator. The position is based at the Anderson Mental Health Clinic in Anderson, South Carolina, and may be considered essential during emergencies.

Requirements

Master's degree in guidance, counseling, or the social sciences.
Five years of related post-master's degree experience.
Provide evidence of clinical experience providing direct patient care, documented through a graduate practicum or internship or post-graduate clinical experience; specify clinical activities in the application or resume.
Qualify for credentialing and privileging as a mental health professional in accordance with quality assurance standards and with concurrence by Office of Mental Health Quality Management.
Maintain a valid South Carolina driver's license.
Ability to bend, stoop, climb, drive between locations, lift, and file.
Knowledge of an agency's mission, programs, and objectives.
Knowledge of management principles.
Knowledge of agency organizational structure, the people who manage the work, and processes applicable to government work.
Ability to interpret and apply rules and regulations.
Ability to manage work and provide guidance to employees.
Ability to make presentations and prepare reports.
Ability to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) certification.

Nice To Haves

Licensure in South Carolina as a Professional Counselor or Licensed Independent Social Worker - CP.
Bilingual ability in English and Spanish or another language.

Responsibilities

Direct and manage AOPMHC clinic-service implementation, enhancement, and day-to-day operations.
Supervise Program Managers of Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement, and the Senior Office Manager.
Oversee supervisors to ensure clinical staff comply with requirements and receive compliance training.
Participate in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team.
Assist the Executive Director with program design and implementation, consultation, and assigned special projects.
Participate in Center decision-making and remain accountable for results.
Develop a patient advisory board or another mechanism for patient feedback on current and new programs.
Ensure staff understand and are measured against clinical-service productivity expectations.
Follow up with managers to ensure plans are developed for staff, clinics, and programs that do not meet Patient Care Hours (PCH) standards.
Ensure systems are in place to meet patient access requirements.
Create and run reports to monitor caseload guidelines for adults (80), children (60), and Medication Management Order (MMO) (200).
Ensure patient functionality is measured using the Daily Living Assessment (DLA-20).
Ensure Center-wide use of Collaborative Documentation and compliance with BHDD and AOP documentation requirements.
Review monthly Report Cards, PCH Reports, and other relevant data, and develop plans to bring programs in line with targeted goals.
Serve as Justice Involved Program Liaison.
Host quarterly probate judges' meetings with judges from three counties and community partners.
Participate in community-agency meetings, partnerships, and coordination efforts with Department of Justice programs and law enforcement in multiple counties.
Work with leadership to establish systems and procedures for successful CARF surveys and ongoing recertification.
Act as Disaster Preparedness Coordinator for AOPMHC.

Benefits

Health insurance for employees, spouse, and children.
Dental insurance for employees, spouse, and children.
Vision insurance for employees, spouse, and children.
Long-term disability insurance.
Life insurance for employees, spouse, and children.
15 days of annual (vacation) leave per year.
15 days of sick leave per year.
13 paid holidays.
Paid parental leave.
South Carolina Deferred Compensation Program.
Retirement plan choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one is required for FTE employees.