Program Manager 2 - RFID Enterprise Capabilities - HYBRID

Nordstrom•Seattle, WA

1d•$93,500 - $155,000•Hybrid

About The Position

Nordstrom is seeking a Program Manager II to support RFID Enterprise Capabilities within the Inventory Visibility & Controls (IV&C) team. This role is crucial for scaling RFID as an enterprise inventory integrity platform, expanding its use across supply chain, stores, fulfillment, asset protection, and customer-facing workflows. The program manager will translate RFID strategy into executable programs, manage dependencies, and ensure cross-functional alignment. Key responsibilities include supporting vendor tagging standards, driving supplier compliance, and expanding RFID scope while maintaining data integrity. This role acts as a coordination point across various departments, balancing speed, risk, and enterprise value to improve accuracy, reduce shrink, increase productivity, and enhance customer confidence. The ideal candidate thrives in a dynamic environment and is motivated by building operational capabilities that drive sustained impact.

Requirements

Bachelor's degree required; MBA or relevant Master's degree a plus, OR 4+ years of experience in program management, management consulting, strategy, or operations.
5+ years of experience in program management, product management, management consulting, strategy, or operations, with progressively larger responsibility supporting cross-functional teams.
Knowledge of RFID technology and standards, with experience in inventory or merchandising operations, supply chain, store execution, and/or asset protection in a retail environment.
Demonstrated success supporting complex, enterprise-scale programs in ambiguous, fast-paced environments.
Ability to lead through influence, building alignment across stakeholders across multiple functions without direct authority.
Experience supporting strategy-to-execution work, including contributing to roadmap development, sequencing, dependency management, and delivery of measurable outcomes.
Comfort partnering with product, engineering, analytics, and operations teams to deliver technology-enabled capabilities.
Strong business acumen, with the ability to understand operational, financial, and risk considerations and incorporate them into program decisions.
Excellent written, verbal, and executive-level communication skills, with a proven ability to synthesize complexity into clear narratives and decisions.
Highly organized with strong judgment, able to balance competing priorities while maintaining delivery focus.
Proficiency in Excel and PowerPoint; experience with program management or project tracking tools a plus.

Nice To Haves

Understanding of merchandising operations and how supplier or vendor needs connect to them a plus.

Responsibilities

Support enterprise-wide RFID programs across the inventory lifecycle, contributing to execution, launch, and adoption of key initiatives.
Help translate RFID enterprise strategy into executable plans, breaking down initiatives into sequenced workstreams with clear milestones, dependencies, and success metrics.
Contribute to supplier tagging programs, including supporting tagging specifications and standards, assisting with vendor onboarding and compliance, and helping to address gaps in data quality or execution.
Support RFID coverage and compliance operations, partnering with business and technology teams to triage defects, assist with root-cause resolution, and inform category and vendor expansion strategies as standards mature.
Assist with delivery of new RFID-enabled capabilities, including pilots, business-case validation, and the development of repeatable scale plans in partnership with Product, Technology, and Operations teams.
Maintain program governance and execution discipline, including intake tracking, dependency documentation, risk logging, and preparing status communications for cross-functional partners and leadership.
Partner with data and analytics teams to support RFID execution telemetry, compliance reporting, and shrink/support analytics, contributing to scalable and self-service tools that reduce manual data work.
Serve as a reliable coordination point across Stores, Supply Chain, Merchandising, Product, Engineering, Finance, Store Technology, and Asset Protection to support priority alignment and issue resolution.
Support work with external partners, including industry groups (e.g., GS1) and specialist advisors, to stay current on standards evolution and emerging best practices.
Anticipate adoption and change-management needs, ensuring RFID capabilities are supported with clear standards, operational workflows, training, and readiness documentation as they scale.
Navigate ambiguity and competing priorities, contributing to well-reasoned decisions that balance customer experience, operational impact, and financial integrity.
Flex across IV&C initiatives as needed, supporting the highest-impact enterprise priorities tied to inventory accuracy, shrink reduction, productivity, and customer confidence.