Program Manager 1

Stylmark•Fridley, MN

19h

About The Position

The Program Manager I is a customer-facing role that develops proficiency in Stylmark’s Customer Service functions while progressively taking ownership of assigned customer accounts and programs. The position supports customers with order management, product and technical coordination, issue resolution, and proactive communication, collaborating with Operations, Production Control, Engineering, Quality, Purchasing, Sales, and Shipping. As knowledge and experience develop, the Program Manager I manages assigned accounts and programs from order receipt through production and shipment. The role monitors milestones, communicates status and potential risks, coordinates issue resolution with internal resources, and supports other Program Managers as needed. The scope of independence and decision-making authority grows with demonstrated proficiency; complex decisions are escalated to appropriate leadership or internal stakeholders. The role performs core Customer Service activities, maintains accurate order and program records, coordinates customer requirements and internal resources, and supports successful program execution. Work is primarily performed in an office, with periodic visits to manufacturing and production areas. Customer visits and limited travel may be required.

Requirements

High school diploma or equivalent.
Strong customer-facing communication skills and ability to manage multiple orders, priorities, deadlines, and open actions.
Attention to detail and ability to accurately interpret and maintain customer and order information.
Ability to develop effective working relationships across departments and with customers and vendors.
Ability to identify problems, gather relevant information, and seek additional support when needed.
Aptitude for learning technical products, manufacturing processes, and business systems.
Competencies include customer service and relationship management, written and verbal communication, program coordination, problem solving and decision making, technical and product knowledge, manufacturing awareness, accuracy and attention to detail, accountability and follow-through, organization and prioritization, cross-functional collaboration, risk identification and escalation, ERP and e-commerce proficiency, and coachability.

Nice To Haves

1–3 years of experience in customer service, account support, order management, project coordination, manufacturing operations, inside sales, or a related role.
Associate’s or bachelor’s degree in Business, Operations, Project Management, Engineering, or a related field.
Experience in custom manufacturing, anodizing, metal finishing, extrusion, fabrication, or engineered products.
Experience with ERP, order-management, CRM, or e-commerce systems.
Exposure to technical drawings, specifications, manufacturing requirements, or customer-specific quality requirements.

Responsibilities

Develop working knowledge of Stylmark products, aluminum extrusion, mechanical finishing, anodizing, fabrication capabilities, manufacturing processes, and customer-specific requirements.
Perform Customer Service functions, including order entry, order changes, standard quotations, customer correspondence, sample and literature requests, and routine issue resolution.
Communicate with customers about orders, delivery expectations, product questions, technical inquiries, and open issues.
Accurately enter and maintain orders in Stylmark’s ERP and applicable order-management systems.
Assist customers with e-commerce ordering questions, order status, account assistance, website functionality, and product navigation; share relevant website feedback internally.
Provide product and technical guidance within established capabilities and coordinate further review with appropriate departments.
Support order adjustments, credits, debits, and fulfillment activities within established policies and approval requirements.
Manage assigned customer accounts and programs, coordinating requirements, internal resources, production milestones, and communication.
Serve as the primary day-to-day contact for assigned accounts and build effective customer relationships.
Review orders for accurate part numbers, specifications, finishes, quantities, pricing, dates, and customer-specific requirements.
Coordinate programs from order receipt through manufacturing and shipment.
Track material availability, production progress, outside processing, quality requirements, approvals, and shipping milestones.
Maintain accurate program and order records in ERP systems, trackers, and applicable documentation.
Proactively communicate program status, open actions, delivery expectations, and changes to customers and internal stakeholders.
Coordinate samples, first articles, approvals, and routine customer documentation as required.
Participate in customer meetings and document decisions, action items, responsibilities, and follow-up.
Support other Program Managers on additional customer programs as assigned.
Coordinate with Operations, Production Control, Engineering, Purchasing, Quality, Shipping, Sales, and other departments to support customer commitments.
Identify schedule, material, quality, technical, and fulfillment risks; gather facts, propose possible solutions, and escalate when appropriate.
Own routine customer and program issues while recognizing the limits of assigned decision-making authority.
Obtain internal alignment before communicating significant changes, solutions, delivery commitments, or other consequential decisions externally.
Support investigation and resolution of customer complaints through coordinated follow-through.
Follow established Customer Service and Program Management processes, procedures, and documentation requirements.
Identify opportunities to improve communication, order management, program tracking, and execution.
Build independent judgment and program management proficiency through experience, training, coaching, and cross-functional learning.
Demonstrate accountability, follow-through, and openness to feedback.