Program Manager I

HealthFitness • Durham, NC

9d • Onsite

About The Position

HealthFitness is seeking a Program Manager I to lead an on-site fitness and wellness program at a client site in Durham, North Carolina. The role is responsible for program operations, participation, results, and customer satisfaction, as well as contract compliance, strategic planning, staff supervision and development, program design, and outcomes-focused reporting. The facility includes 24-hour member access, group fitness studios, personal training services, a recreation center, and a running trail.

The Program Manager develops and implements a yearly strategic business plan, manages the operating budget, maintains the client relationship, and leads the delivery of fitness, health education, motivational, and special-event programming. The role also provides hands-on fitness services, including personal training, fitness assessments and testing, exercise prescriptions, facility orientations, wellness coaching, fitness-floor supervision, and group exercise instruction. The position works rotating shifts during staffed facility hours: Monday through Thursday, 6:00 a.m. to 7:00 p.m., and Friday, 6:00 a.m. to 5:00 p.m.

The compensation range is $24.00–$26.74 per hour, with additional commission opportunities for candidates with an industry-recognized, HealthFitness-approved personal trainer certification. The final wage offer depends on factors including location, qualifications, experience, and skill set. Applicants must meet hiring requirements, including a pre-employment drug test.

Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
• At least 2 years of related industry experience.
• Prior supervisory experience.
• Industry-recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA; if not current, it must be obtained within 30 days of hire.
• NCCA-accredited Personal Trainer certification from an industry-recognized and HealthFitness-approved agency; if not current, it must be obtained within 60 days of hire.
• Current Adult CPR/AED/First Aid certification from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute by the start date. Certification must include an in-person component and cannot be 100% online or OSHA-compliant only.
• Ability to lead, manage, and operate a fitness center.
• Strong interpersonal and customer service skills, including the ability to motivate others.
• Ability to organize and prioritize work demands effectively.
• Computer proficiency in Microsoft Office, including at minimum Word, Excel, and Outlook.
• Must meet hiring requirements, including a pre-employment drug test.

Responsibilities

• Manage all operational aspects of the on-site fitness program in accordance with HealthFitness operational, quality, safety, and service standards.
• Develop and implement the yearly strategic business plan, including contract deliverables, program and service offerings, initiatives, targeted outcomes, and marketing strategy aligned with client objectives.
• Prepare and manage the operating budget, ensuring expenditures follow applicable policies and procedures.
• Lead regular individual and group staff meetings as needed to communicate company, client, and program events, initiatives, and status.
• Ensure contract compliance and manage the client relationship to maintain customer satisfaction and reinforce HealthFitness’ value.
• Direct individual and group fitness programs, health education activities, motivational programs, and special events; coordinate marketing and communications to maximize engagement.
• Track participant and program data, measure goals and outcomes, and prepare management reports based on business plan objectives.
• Manage worksite records and data, ensuring proper storage, retention, and confidentiality in accordance with HealthFitness requirements.
• Conduct daily informal safety checks and routine safety audits on weekly, monthly, and quarterly schedules.
• Perform staff duties as appropriate, including fitness-floor supervision, fitness testing, exercise prescription, member orientations, personal training, and group exercise instruction.
• Verify equipment is maintained and operating properly, ensure locker rooms are clean and stocked, and coordinate timely resolution of facility issues.
• Work with the Director Program Management & Engagement to introduce new HealthFitness programs, products, and services to the client.
• Hire, train, coach, and develop staff; provide hands-on leadership and support professional development.
• Perform other duties as needed or assigned.

Benefits

• Medical, dental, and vision plans, including HSA, PPO, and FSA options.
• Retirement/401(k) plan with employer matching.
• Fitness and wellness programs incentivized with medical plan discounts.
• Certification reimbursement program.
• Tuition reimbursement.
• Paid new parent leave.
• Paid holidays and paid time off (starting at 3 weeks for full-time associates).
• Paid volunteer time off.
• Additional commission opportunities for candidates with an industry-recognized, HealthFitness-approved Personal Trainer certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree