Program Manager I

HealthFitness • Durham, NC

1d • $24 - $27 • Onsite

About The Position

HealthFitness is seeking a Program Manager I to lead an on-site fitness and wellness program at a client site in Durham, North Carolina. The role is responsible for the program’s operational performance, participation, outcomes, and customer satisfaction, while ensuring contract compliance and adherence to the strategic business plan. The facility offers 24-hour access, group fitness studios, personal training, a recreation center, and a running trail.

The Program Manager develops and manages strategic plans and operating budgets, supervises and develops staff, oversees health and fitness offerings, and manages client relationships. The position also tracks program data and outcomes, prepares management reports, coordinates marketing and communications, and ensures safety, equipment, and facility standards. Hands-on duties include fitness assessments, exercise prescriptions, orientations, personal training, wellness coaching, group exercise instruction, and fitness-floor supervision.

The schedule consists of rotating shifts within staffed facility hours: Monday through Thursday, 6:00 AM–7:00 PM, and Friday, 6:00 AM–5:00 PM. The compensation range is $24.00–$26.74 per hour, with additional commission opportunities for holders of an approved personal trainer certification. The final wage offer depends on factors including location, qualifications, experience, and skill set.

Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology, or a related discipline, or an equivalent combination of education, current certifications, and experience.
• At least 2 years of related industry experience.
• Industry-recognized group exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA; if not current, certification must be obtained within 30 days of hire.
• NCCA-accredited personal trainer certification from an industry-recognized and HealthFitness-approved agency; if not current, certification must be obtained within 60 days of hire.
• Prior supervisory experience.
• Current Adult CPR/AED/First Aid certifications from the American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute by the start date. Certification must include an in-person component and cannot be 100% online/OSHA compliant.
• Ability to lead, manage, and operate a fitness center.
• Strong interpersonal and customer service skills, including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in Microsoft Office, including at minimum Word, Excel, and Outlook.
• Must meet hiring requirements, including a pre-employment drug test.

Responsibilities

• Manage program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develop and implement the yearly strategic business plan, including contract deliverables, program and service offerings, initiatives, targeted outcomes, and marketing strategy.
• Prepare and manage the operating budget and ensure expenditures follow applicable policies and procedures.
• Lead individual and group staff meetings as appropriate to keep associates informed about company, client, and program matters.
• Ensure contract compliance and manage the client relationship to maintain customer satisfaction and reinforce HealthFitness’s value.
• Direct individual and group fitness programs, health education activities, motivational programs, and special events.
• Coordinate marketing and communications to maximize program engagement, involving corporate support when appropriate.
• Track participant and program data, measure goals and outcomes, and prepare outcomes-focused management reports.
• Manage worksite records and data, including proper storage, retention, and confidentiality.
• Conduct daily informal safety checks and routine safety audits on weekly, monthly, and quarterly schedules.
• Perform staff duties as appropriate, including fitness-floor supervision, fitness testing, exercise prescription, member orientations, personal training, and group exercise instruction.
• Verify that equipment is maintained and operating properly; ensure locker rooms are clean and stocked; and coordinate prompt resolution of facility issues.
• Introduce new HealthFitness programs, products, and services to the client in conjunction with the Director of Program Management & Engagement.
• Perform other duties as needed or assigned.

Benefits

• Medical, dental, and vision plans, including HSA, PPO, and FSA options.
• Retirement plan with a 401(k) employer matching program.
• Fitness and wellness programs incentivized with medical plan discounts.
• Certification reimbursement program.
• Tuition reimbursement.
• Paid new parent leave.
• Paid holidays.
• Paid time off, starting at three weeks for full-time associates.
• Paid volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree