Program Manager, Hardware Vendor Management

Meta•Menlo Park, CA

12d•$123,000 - $179,000

About The Position

Employee Technology, Strategy & Operations (ETSO) owns the strategy, commercial management, and operational running of the hardware, software, and telecom used by Meta’s full-time and contingent workforce worldwide. Its charter is to deliver one consistent employee technology journey at a predictable cost. As a Vendor Program Manager supporting end-user and collaboration technology hardware, you will lead vendor strategy and relationships with strategic vendors. The scope includes global client compute, displays, peripherals, mobile devices, and collaboration hardware. You will connect the teams responsible for function strategy and operations with procurement and vendors, driving value through product roadmap influence, cost leverage, performance improvements, innovation, and escalation management. You will also collaborate extensively across functions to implement vendor-related efficiency initiatives.

Requirements

Bachelor’s degree in a directly related or related field, or equivalent practical experience.
Demonstrated experience managing relationships with large enterprise IT hardware OEMs and VARs.
At least 5 years of IT hardware procurement and contract negotiation experience with OEMs and resellers for end-user and collaboration technologies.
Experience working in a fast-paced environment and influencing people at different organizational levels, both internally and at vendors.
Knowledge of key contract language and terms, and experience structuring and drafting contracts such as MSAs, MPAs, maintenance agreements, and service orders.
Working knowledge of the end-user hardware or IT asset domain, including procurement, deployment, asset records, warranty, refresh, and disposition.
Ability to operate with limited guidance, communicate between business and engineering audiences, and drive outcomes across cross-functional partners.

Nice To Haves

Experience with hardware or supply chain systems for inventory, warehousing, logistics, or order management.
Ongoing AI skill development, such as prompt or context engineering and agent orchestration, and awareness of emerging AI technologies.
Experience implementing responsible and ethical AI practices, including risk assessment, bias mitigation, and quality and accuracy reviews.
Ability to integrate AI tools to optimize or redesign workflows and deliver measurable impact, such as efficiency gains or quality improvements.
Deep understanding of the vendor landscape, vendor profitability levers, operating models, account management practices, and product roadmapping processes.
Experience in a shared-function, center-of-excellence, or global IT operating model.
Familiarity with hardware commercial constructs, including rate cards, warranty and services pricing, and vendor performance measurement.

Responsibilities

Design and implement vendor programs, such as performance improvements and new technology introductions, in collaboration with Enterprise IT Supply Chain and Collaboration Technology teams.
Own non-operational management of top-tier vendors in supported categories, including financial, risk, relationship, performance escalation, compliance, and vendor-driven innovation matters.
Improve existing vendor relationships to align them with strategic goals, influence product roadmaps, establish leadership engagement, and manage escalated issues.
Lead and influence vendor selection decisions, including RFPs, pricing models, and negotiations, to mature the Employee Technology vendor landscape and engagements.
Develop and execute Employee Technology-level performance scorecards for top-tier vendors to drive continuous improvement and ensure vendor decisions and strategy align with vendors’ performance records.
Support category-specific initiatives involving new capability development, operational improvements, vendor efficiencies, budgeting, and performance management.