Program Manager, Growth & Business Expansion - Ontario

Intertek Canada•Waterloo, ON

About The Position

Intertek is searching for a Program Manager, Growth & Business Expansion to join our Wisetail People Assurance team. This is a fantastic opportunity to grow a versatile career in our Creative Service Team! The Program Manager, Growth & Business Expansion is responsible for executing a defined growth agenda for Creative Services across four core areas: operational efficiency, productization of services, partnerships, and business expansion. This role is an execution-focused operator who ensures initiatives move forward with speed, structure, and accountability across cross-functional teams. The individual translates strategic direction into structured execution, drives alignment across departments/business units, and ensures consistent progress toward scalable and commercially viable outcomes. A forward-looking mindset is essential, with a willingness to explore and apply AI and emerging tools to enhance how solutions are developed, positioned, and brought to market.

Requirements

Bachelor’s degree in business administration or equivalent + 10 years’ work experience
Demonstrated curiosity and initiative in exploring new tools and technologies, including AI, to support problem-solving and solution development
Background in operations, procurement, supply chain, business analysis, or program management
Strong execution mindset with ability to manage multiple workstreams simultaneously
Highly analytical with strong comfort working with data and financial information
Proven ability to work across departments and manage competing priorities
Strong organizational skills with bias toward action and follow-through
Comfortable operating in fast-paced, ambiguous environments
Experience working with external stakeholders, vendors, or partners is an asset

Responsibilities

Drive initiatives that improve speed, capacity, and profitability across Creative Services
Identify inefficiencies in workflows, resourcing, and execution models and move improvements into action
Partner with Operations and Creative leadership to implement scalable process improvements
Establish clear ownership, timelines, and accountability for efficiency initiatives
Explore and incorporate AI-enabled approaches where relevant to enhance service offerings, improve solution design, and support scalability
Support the transformation of custom work into structured, repeatable service offerings
Define service components, inputs, and delivery structure in collaboration with Creative teams
Assist in developing pricing logic, packaging models, and standardized delivery frameworks
Track adoption, performance, and scalability of productized offerings
Drive execution of initiatives that expand Creative Services revenue and reach
Coordinate across Sales, Marketing, and Creative teams to move growth initiatives forward
Support development and rollout of scalable opportunities tied to client demand
Ensure expansion initiatives are structured, progressing, and delivering against defined outcomes
Manage and grow content and service partner relationships to support Creative Services expansion
Partner with leadership to align on partner priorities and ensure execution against strategic goals
Operationalize partner engagements, ensuring they are integrated into offerings and execution models
Support evaluation, onboarding, and ongoing performance of content partners
Help structure partner-related initiatives to ensure scalability and commercial viability
Act as a central operator across departments to ensure initiatives do not stall
Facilitate coordination between Creative, Operations, Sales, and Marketing teams
Maintain visibility across all active growth workstreams and proactively remove blockers
Translate direction into actionable plans, timelines, and follow-through mechanisms
Monitor progress of initiatives across efficiency, productization, partnerships, and expansion
Provide structured updates on status, risks, dependencies, and outcomes
Use data to identify gaps, opportunities, and areas requiring escalation
Ensure leadership has clear visibility into execution progress and impact