Program Manager – Global Workforce Solutions
About The Position
This role is for a Program Manager – Global Workforce Solutions who will shape and implement global workforce solutions, establish scalable standards, and drive international transformation. The ideal candidate will have deep, hands-on expertise in Recruitment MSP, contingent workforce, and workforce solutions, understanding how MSP models, supplier ecosystems, workforce technology, and service delivery models work in practice. The role involves defining and implementing the global standard for the workforce solution portfolio, translating strategy, market expertise, and best practices into scalable operating models, standards, and implementation programs. It sits at the intersection of MSP/workforce-solutions expertise and global program management, focusing on shaping how workforce solutions should work globally and managing the implementation of standards and solutions across regions, rather than owning live MSP operations. The role operates within an international organization undergoing significant transformation and growth, requiring a blend of external market expertise, deep MSP/workforce-solutions knowledge, and strong program management capability. The candidate must be comfortable operating between strategy and execution, understanding the details of MSP and workforce solutions while also seeing how they fit into a scalable international portfolio. This is not a generic Program Manager or operational MSP account lead role, but one requiring genuine MSP/workforce-solutions expertise to shape and implement complex global transformation.
Requirements
- 8+ years of experience in program, project or workforce-solutions management, including substantial hands-on experience within MSP, contingent workforce or related workforce-solutions environments
- Deep practical knowledge of the end-to-end Recruitment MSP operating model, including areas such as supplier ecosystems, VMS, demand and requisition processes, performance management, KPIs/SLAs, compliance and reporting
- Proven experience translating workforce-solutions expertise into operating models, standards, processes or transformation initiatives
- Proven experience driving operational change, transformation and implementation initiatives within complex organisations
- Experience working with workforce technology and service-delivery models, ideally including VMS, ATS or related workforce platforms
- Experience operating across multiple countries and navigating the operational, contractual and compliance considerations of international workforce programs
- Excellent stakeholder-management skills, including the ability to influence senior stakeholders and navigate complex or competing interests
- The ability to bring structure to complex environments and drive alignment across countries, functions and business units
- Experience with program governance, KPI management, risk management, reporting and performance monitoring
- Strong operational and commercial awareness, including performance management, supplier ecosystems, cost optimisation and contractual considerations
- Experience working with suppliers, service providers or workforce partners and understanding how to optimise supplier ecosystems and service delivery
- Strong organisational, analytical and problem-solving capabilities
- Excellent command of English
Nice To Haves
- Agile or SAFe certification is a plus, but not required
Responsibilities
- Programme-manage strategic global MSP and workforce-solution initiatives from strategy and design through implementation and adoption
- Translate workforce and MSP strategy into structured implementation programs
- Work with CBO portfolio and service owners, SMEs and regional teams to develop and improve MSP operating models, processes and governance structures
- Bring external market knowledge and MSP expertise to challenge existing ways of working and identify opportunities for improvement
- Define and drive global standards while ensuring solutions can be effectively adapted and adopted within local markets
- Drive stakeholder alignment across portfolio and service owners, regional teams, technology, suppliers, clients and other relevant stakeholders
- Establish and manage KPIs, SLAs, governance, reporting and performance-management frameworks
- Analyse MSP and workforce performance data to identify improvement opportunities and support decision-making
- Partner with regional teams to implement and embed new MSP processes, workforce solutions and operating models
- Support the implementation and optimisation of VMS and related workforce technology
- Manage risks, dependencies, resistance and escalations across international initiatives
- Support the optimisation of supplier ecosystems, service delivery and workforce partnerships
- Build strong relationships with senior stakeholders across multiple countries and business functions
- Identify opportunities to improve service delivery, candidate supply, compliance, efficiency and commercial value
- Ensure new processes, standards and solutions are effectively adopted and embedded within the organisation
Benefits
- Target bonus of up to 15% of your annual gross salary
- Additional employment conditions and benefits may vary depending on the region in which you are based.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
